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Checkout don’t working

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • February 2, 2024 at 11:20 pm #536351

    Site
    Participant

    Hi,
    the checkout page don’t working. when the button to complete the order with both PayPal and Stripe is pressed, an error message is shown.
    I tried disabling all plugins except wordmart core and woocmmerce but the woodrmart child theme throws a critical error on the website.
    How can I resolve this?
    Thank you for your help,

    February 3, 2024 at 8:50 am #536385

    Hung Pham
    Keymaster

    Hi Site,

    Thank you for reaching to us.

    1. Please send me screenshot of error message for better understanding.

    2. Or please remove required from TAX ID code field, then I can try again myself.

    Regards,

    February 3, 2024 at 10:54 am #536417

    Site
    Participant

    Hi, thank you for your answer.

    I disable the plugin for tax id.

    I attacehd the error message. Is generic: “Errore durante la procedura di pagamento. Riprova.” “Error during the payment process. Try again.”

    I attached also a screenshot.
    Thank you for your help,

    Attachments:
    You must be logged in to view attached files.
    February 4, 2024 at 6:33 pm #536607

    Hung Pham
    Keymaster

    Hi Site,

    Thanks for your patience.

    Tax ID field is still there https://prnt.sc/b4nHw1Ejt-O5

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    February 5, 2024 at 12:00 pm #536761

    Site
    Participant

    Thank you for your email. We’ve fixed the problem. We now have only the issue on the page product layout. Can you help us?

    February 6, 2024 at 7:28 am #537054

    Hung Pham
    Keymaster

    Hi Site,

    Could you, please, describe in more details what’s problems in Single product layout?

    Regards,

    February 6, 2024 at 11:24 am #537142

    Site
    Participant

    Hi, I attached two screenshot: one right and one with error.
    The issue is that the title, the short description and sidebar areas are not displayed correctly.

    February 6, 2024 at 11:26 am #537144

    Site
    Participant

    I add the screenshot

    Attachments:
    You must be logged in to view attached files.
    February 6, 2024 at 4:00 pm #537269

    Hung Pham
    Keymaster

    Hi Site,

    The layout looks very well on my end https://ibb.co/1YNScNh

    Please clear browser cache, cache of plugin and double check.

    Regards,

    February 6, 2024 at 6:20 pm #537355

    Site
    Participant

    You display it correctly because you are logged as admin.
    If you go to the page from an private browser without being logged in you will see the error.

    I try from 3 different browser after clear cache and the issue is still present.

    Can you help us?

    • This reply was modified 10 months, 1 week ago by Site.
    February 7, 2024 at 11:00 am #537524

    Hung Pham
    Keymaster

    Hi Site,

    Please disable YITH Frontend Manager for WooCommerce plugin and check again https://prnt.sc/a-ZFhnbCSl62

    Regards,

    February 7, 2024 at 5:39 pm #537754

    Site
    Participant

    Good morning, we have deactivated the YITH Frontend plugin but the problem remains. We also contacted the developers of the plugin and they also confirmed that the plugin has no effect on the site but only on the management area.
    Can you please help us?

    February 8, 2024 at 1:25 pm #538003

    Hung Pham
    Keymaster

    Hi Site,

    Thanks for details.

    Would you mind if I switch to and deactivate extra plugins for testing? Please confirm me back.

    Regards,

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Viewing 13 posts - 1 through 13 (of 13 total)