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“Order by price” feature on your website isn’t working as expected

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • February 6, 2024 at 2:21 pm #537237

    chris-6691
    Participant

    I am using the woodmart theme but the order by price isn’t working on the site. I have tried to resolve but with no joy, one suggestion was remove order by popularity and that didn’t work, can you please look

    February 6, 2024 at 5:18 pm #537317

    Hung Pham
    Keymaster

    Hi chris-6691,

    Thanks for reaching to us.

    I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and Elementor or WPBakery plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

    If it doesn’t help, please provide me temporary wp-admin account, I will debug that issue.

    Regards,

    February 6, 2024 at 5:24 pm #537322

    chris-6691
    Participant

    Thank you for your response and assistance.

    The issue has happened since installing the theme, Below is a temporary wp-admin account details to assist with debugging the problem further. I appreciate your help

    February 7, 2024 at 9:38 am #537484

    Hung Pham
    Keymaster

    Hi chris-6691,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

    February 7, 2024 at 10:49 am #537520

    chris-6691
    Participant

    No problem, please test

    February 7, 2024 at 1:48 pm #537627

    Hung Pham
    Keymaster

    Hi chris-6691,

    I see you are using outdated WoodMart theme, please create a dev site and update theme and core plugins to the latest version, then try again.

    Devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

    https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Regards,

    February 7, 2024 at 3:10 pm #537664

    chris-6691
    Participant

    Hello, I only have the main site, could you debug on this, I have just updated everything.. I only have a functions file in the child theme.

    So its now running off your updated core files..

    Cheers

    February 7, 2024 at 3:16 pm #537667

    chris-6691
    Participant

    Hello I have resolved, anyone else looking to resolve the issue, the problem was

    WooCommerce > Status > Tools > Product lookup tables

    February 7, 2024 at 7:40 pm #537803

    Hung Pham
    Keymaster

    Hi chris-6691,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

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Viewing 9 posts - 1 through 9 (of 9 total)

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