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when AJAX is enabled the category image is not displayed

Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 8, 2024 at 11:37 am #537934

    hofitd
    Participant

    Hi
    I use Elementor layout for the archive page and I used a dynamic tag to show the category image on the top of the page.
    It used to work fine until the last update.
    Now when the shop AJAX is enabled (which was enabled from the beginning), the category image is not displayed.
    When refreshing the page, or accessing it from the top menu, the image is displayed.
    I also checked it with the parent theme.
    Then I tried to disable the AJAX on the child theme and found out that this is what causing the issue.
    So now AJAX is temporarily disabled, but I will be happy if it can be solved so I can enable it again.

    see video that shows the issue –
    https://www.awesomescreenshot.com/video/24764887?key=6c3ee49068276e1e0623d8fcd0414de9

    Thanks
    Hofit

    February 9, 2024 at 7:33 am #538260

    Hung Pham
    Keymaster

    Hi hofitd,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    February 9, 2024 at 1:19 pm #538353

    hofitd
    Participant

    Hi
    attached here. please try.

    February 9, 2024 at 2:21 pm #538401

    Hung Pham
    Keymaster

    Hi hofitd,

    Thanks for details.

    I tried to enable AJAX shop and categories image still showing up https://prnt.sc/HgAJpMEAdQAR

    Please clear browser cache and double check.

    Regards,

    February 11, 2024 at 6:40 pm #538860

    hofitd
    Participant

    Hi
    Are you accessing the category page from the top menu or from the round categories slider?
    Becuase it DOES work from top menu, but DOES NOT work from category slider.
    Please check and let me know if it’s working, becuse for me it’s not.
    Thanks.

    February 12, 2024 at 7:12 pm #539255

    Hung Pham
    Keymaster

    Hi hofitd,

    Thanks for your patience.

    I accessed category page and replicated the steps as you showed in the video, everything worked well.

    I kindly recommend you to double check.

    Regards,

    February 13, 2024 at 11:34 am #539417

    hofitd
    Participant

    Hi
    Can you please send me a video of what you’re doing so I can make sure we are talking about the same thing?
    Becuase I’m still checking on Incognito mode and it’s keep happening, so I want to make sure you’re doing the same thing as I do.

    Thanks

    February 14, 2024 at 7:55 am #539798

    Hung Pham
    Keymaster

    Hi hofitd,

    Would you mind if I deactivate extra plugins for testing? Please confirm me back.

    Regards,

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Viewing 8 posts - 1 through 8 (of 8 total)