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Fatal errors Elementor

Viewing 17 posts - 1 through 17 (of 17 total)
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  • February 10, 2024 at 10:51 am #538629

    RS53
    Participant

    Hello,

    I have recently bought Woodmart and I get a fatal error when trying to open Elementor. If I use any other theme there is no issue with Elementor.

    Can someone support on this please.

    Foutdetails
    ===========
    Een fout van het type E_ERROR werd veroorzaakt op regelnummer 27 van het bestand /mnt/customers/customers-3g3m02/d9296017-e66e-491a-b62f-113f005d415a/wp-content/wp-content/themes/woodmart/woocommerce/single-product/product-image.php. Foutmelding: Uncaught Error: Call to a member function get_gallery_image_ids() on null in /mnt/customers/customers-3g3m02/d9296017-e66e-491a-b62f-113f005d415a/wp-content/wp-content/themes/woodmart/woocommerce/single-product/product-image.php:27
    Stack trace:
    #0 /mnt/customers/customers-3g3m02/d9296017-e66e-491a-b62f-113f005d415a/wp-content/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include()
    #1 /mnt/customers/customers-3g3m02/d9296017-e66e-491a-b62f-113f005d415a/wp-content/wp-content/themes/woodmart/inc/modules/layouts/elementor/single-product/class-gallery.php(331): wc_get_template()
    #2 /mnt/shared-stack/plugins/elementor/3.20.0-cloud3/includes/base/controls-stack.php(2297): XTS\Modules\Layouts\Gallery->render()
    #3 /mnt/shared-stack/plugins/elementor/3.20.0-cloud3/includes/base/widget-base.php(624): Elementor\Controls_Stack->render_by_mode()
    #4 /mnt/shared-stack/plugins/elementor/3.20.0-cloud3/includes/base/widget-base.php(748): Elementor\Widget_Base->render_content()
    #5 /mnt/shared-stack/plugins/

    Thanks.

    February 10, 2024 at 4:51 pm #538739

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards.

    February 10, 2024 at 9:52 pm #538773

    RS53
    Participant

    Hello, I have Disabled All Plugins and the error still there with Elementor.

    How to sent the login details to check?

    Thanks.

    February 12, 2024 at 10:58 am #538948

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You can send the logins in the private content area.

    Best Regards.

    February 12, 2024 at 11:09 am #538953

    RS53
    Participant

    Hello,

    Please see private content for login details.

    Hope this can be fixed ASAP as website is now down due to deactivating plugins.

    Thanks.

    February 12, 2024 at 2:26 pm #539043

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The login details are still not working: https://ibb.co/Xbhc7fK

    Best Regards.

    February 12, 2024 at 3:28 pm #539073

    RS53
    Participant

    Hi, Can you try again please with previous credentials?

    February 12, 2024 at 3:31 pm #539075

    RS53
    Participant

    Can you also remove your attached picture ASAP please as it contains personal info?

    Thanks!!

    February 13, 2024 at 9:56 am #539360

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your site and edited the pages with elementor and it is editing fine.
    Screenshot for clarification:
    https://ibb.co/b3wCZtB

    Can you please tell us where the fatal error is showing on your site.

    Also, don’t worry about the attached pictures, these pictures only show to you and me.

    Best Regards.

    February 13, 2024 at 11:17 am #539409

    RS53
    Participant

    Morning,

    Thanks. It happens at Layout section when trying to Change layouts. For example ‘Single product layout_ Alle producten’. But this applies for all pages in Layout.

    Clear regarding picture. I could see the picture even when I wasnt logged in, so therefor I have pointed this out.

    February 13, 2024 at 3:40 pm #539535

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please share the CPanel login details of your site so I can check and solve the issue?

    Best Regards.

    February 13, 2024 at 4:21 pm #539575

    RS53
    Participant

    Hi,

    See private content. When you sign in, hosting provider is sending a digitale to my mail to input. So please let me know so I can sent this through private conversation, however there is a time limit before this digitale expires. I cannot Change this.

    February 14, 2024 at 12:29 pm #539926

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please delete the single product layout or layouts that are not open in the ELementor page builder and then re add them again, I am sure your issue will be solved.

    There is no issue to create the new layouts or edit the other layouts in your site.

    Best Regards.

    February 15, 2024 at 5:06 pm #540478

    RS53
    Participant

    Hello,

    I have tried to create a New layout, wehenever I choose a predifined layout, I get an error during saving ‘Something went wrong with the creation of the layout’

    When I go back to the layout I see the New Layout, however completely empty wehenever I open Elementor. The predifined layout is not showing u.

    It’s really a theme issue which needs to be resolved.

    I have Disabled All Plugins except Woodmart and Elementor.

    February 16, 2024 at 9:40 am #540611

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    In Elementor settings, enable containers and create the layouts https://monosnap.com/file/K8bSUOkIrewQSC05N8ZldphmfpSnH4

    Best Regards.

    February 16, 2024 at 10:29 am #540627

    RS53
    Participant

    Thanks, this option was already enabled.

    Can you check in admin please with login details provided earlier and replicate?

    In Layout try to create a New page. Select Single Product and select what ever template. Hit save and it will give an error during saving.

    February 16, 2024 at 2:53 pm #540743

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say that your given login details are not working, please share the correct login details of your site. So I will further check on your site and give you a possible solution.

    Best Regards.

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