single product images not showing after updating

This topic has 10 replies, 2 voices, and was last updated 1 year, 10 months ago by Hung Pham.

Viewing 11 posts - 1 through 11 (of 11 total)

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February 10, 2024 at 4:22 pm #538725

Orange
Participant

Hi,
The problem description is :
1- after updating from 7.3.4 version to any upper version problems with products images start to be shown
2- moving back to same version it every thing would be ok
3- now problem for now is : images of products single product page now showing as expected
4- when searching in the lazyload and disable it , product image would appear
————————————————————————
second problem:
1- when upgrading from current version to upper version
2- image product start to be too long about 4000px

February 10, 2024 at 5:18 pm #538745

Orange
Participant

Hi,
The problem description is :
1- after updating from 7.3.4 version to any upper version problems with products images start to be shown
2- moving back to same version it every thing would be ok
3- now problem for now is : images of products single product page now showing as expected
4- when searching in the lazyload and disable it , product image would appear
————————————————————————
second problem:
1- when upgrading from current version to upper version
2- image product start to be too long about 4000px

February 10, 2024 at 5:23 pm #538747

Orange
Participant

here is the explanatino in this file
https://docs.google.com/document/d/1YPB7uCsoid7cqODoojbHOPUqYBiC94CM/edit?usp=drive_link&ouid=112761173360570926212&rtpof=true&sd=true

February 12, 2024 at 3:33 pm #539076

Hung Pham
Participant

Hi Orange,

Thanks for reaching to us and appreciate your patience.

Product images are looking well on my end https://prnt.sc/GJd4H38GPz-N

Please clear browser cache, CDN or purge cache from plugin and double check.

Regards,

February 18, 2024 at 4:40 pm #541159

Orange
Participant

please with new version woodmart , fonts one are showning as extended
woodmart override elementor fonts for no reason
could you please figure that out?
in the word file attached there are two scrren shoots one of them for home page and the other one is for another page.
not that footer is built using elementor pro

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February 19, 2024 at 9:33 am #541244

Hung Pham
Participant

Hi Orange,

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,

February 19, 2024 at 10:15 am #541251

Orange
Participant

[email protected]

February 19, 2024 at 6:54 pm #541515

Hung Pham
Participant

Hi Orange,

Admin credential is incorrect, please check again https://prnt.sc/HI1XCuQvWY0E

https://prnt.sc/GNzDnIVuxa93

Regards,

February 20, 2024 at 8:49 am #541622

Orange
Participant

hi why we don’t get support from Woodmart team !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

February 20, 2024 at 8:50 am #541623

Orange
Participant

why we need ages to get reply from woodmart theme !!!!!!!!!!!!!!!!

February 20, 2024 at 5:55 pm #541907

Hung Pham
Participant

Hi Orange,

I already replied to your replies.

Admin credential is incorrect, please check again https://prnt.sc/HI1XCuQvWY0E

https://prnt.sc/GNzDnIVuxa93

Regards,
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