Homepage not updating and variant images not changing

This topic has 10 replies, 2 voices, and was last updated 9 months, 3 weeks ago by Hung Pham.

Viewing 11 posts - 1 through 11 (of 11 total)

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February 11, 2024 at 9:12 pm #538878

sophie.cornell
Participant

Hi there,

I have made some changes to my homepage (edited with Elementor) including adding a large button but it is not showing front-end. I have cleared cache and tried other browsers. Screen shot of editor with button attached.

Also, variant product images are not changing automatically when different variants are selected, I noticed they do if I refresh the page though. (Link to an example product attached)

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February 12, 2024 at 7:58 pm #539266

Hung Pham
Keymaster

Hi sophie.cornell,

Thanks for reaching to us and appreciate your patience.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Regards,

February 12, 2024 at 8:22 pm #539281

sophie.cornell
Participant

Many thanks, please find admin details in Private content.

February 13, 2024 at 6:41 pm #539645

sophie.cornell
Participant

Any ideas with these issues please? I have now rebuilt our homepage which is as should be but variant images still not showing as well as filters for colour on some categories (i.e. Polo Shirts) Any help would be greatly appreciated.

February 14, 2024 at 7:50 am #539795

Hung Pham
Keymaster

Hi sophie.cornell,

I can’t access your site, please make sure you disabled IP / Countries restrictions https://prnt.sc/pun5y5nZuVNW

Regards,

February 14, 2024 at 3:27 pm #540017

sophie.cornell
Participant

Sorry about that, the access address was not correct. I have put actual address in Private note.

February 15, 2024 at 10:07 am #540224

Hung Pham
Keymaster

Hi sophie.cornell,

Thanks for details.

1. I couldn’t find the button as you mentioned https://prnt.sc/bkOfyUg7RkfS Please re-add it and double check.

2. Go to Products > Attributes > edit Attributes and enable the option Change product image on attribute click.

Please read and follow the instructions provided here: https://xtemos.com/docs/woodmart/variable-products-swatches/

Regards,

February 15, 2024 at 5:35 pm #540494

sophie.cornell
Participant

Thanks, no problem about the button, I have re-built the page to solve this issue.

We would like the images to change on the ‘colour’ attribute, the ‘Change product image on attribute click’ is already enabled yet the images do not change when colours are selected, as tested on this product: https://www.universaluniform.co.uk/product/pro-rtx-ladies-pro-polo/

February 17, 2024 at 11:33 am #540915

Hung Pham
Keymaster

Hi sophie.cornell,

First of all, take our apologies for the long delay in answering.

Please make sure you uploaded variations image as well https://prnt.sc/VHnbSRV32kP9

Regards,

February 17, 2024 at 1:24 pm #540973

sophie.cornell
Participant

Yes, there are additional images attached to each variant. The images are changing on newer created products but not the example I gave. At this point I am thinking about creating the ones not working again though it would be better to fix.

February 18, 2024 at 6:15 pm #541169

Hung Pham
Keymaster

Hi sophie.cornell,

Keep us in mind for future questions and concerns, we’re always here to help!

Regards,
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