Filter dont work on mobile version
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Hello, I use YITH Ajax product filter and it works well on my computer, but it doesn’t work on my mobile phone.
When you click on the filter tab, it does not appear, the page just gets a little darker.
Can you take a look at it and see what’s going on?
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Hello,
In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?
Kind Regards
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Looking forward to collaborating with you!
Kind Regards.
Its working well on storefront theme.
Sp can yopu check why its not working on our theme.
Hello,
In this case, please confirm the permission for plugin deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site.
Kind Regards
Thats okey, you have my permission to do that.
Hello,
Please disable the “Off canvas sidebar for mobile devices” option here: https://take.ms/2C14RA and recheck the issue.
Thank you for your time.
Kind Regards
Yes its working now 🙂 Thanks for the help
Hello,
Always remember that you can reach out to us with any questions you may have.
Wish you all the best.
Kind Regards
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