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WP Bakery frontend editor gives a white screen

Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 13, 2024 at 10:11 pm #539701

    Annette
    Participant

    Hello, I am having problems on my site. I am working with the WPBakery builder that came with the Woodmart theme.
    Therefore, I am rebuilding in the site on a test domain. For this, I bought another new license from Woodmart. Everything installed. But the moment I want to edit something (page or product) and click on Frontend editor I only get a white screen. What can be the solution for this?

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    February 14, 2024 at 10:36 am #539836

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    WPBakery page builder

    Thank you in advance

    February 14, 2024 at 11:10 am #539861

    Annette
    Participant

    Thanks for the quick response. Herewith the data,
    best regards, Annette

    February 14, 2024 at 11:12 am #539863

    Artem Temos
    Keymaster

    Currently, we don’t see any problems with WPBakery page builder on your website. Here is a screenshot https://gyazo.com/31b8e4c90a39768135c4b6e12caf8aea

    February 14, 2024 at 11:28 am #539880

    Annette
    Participant

    Have you tried creating or opening a page (or product) and then using the front end builder? Because that really doesn’t work for me….

    February 14, 2024 at 12:19 pm #539919

    Artem Temos
    Keymaster

    We can edit product content with WPBakery page builder as well https://gyazo.com/17105101416632d5e325f74c64b5806f

    Kind Regards

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Viewing 6 posts - 1 through 6 (of 6 total)