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Theme update error

Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 14, 2024 at 11:56 am #539903

    minimizexp
    Participant

    Hi,

    I got an error when updating theme to new version. (4.5.2 to 7.4.3)

    Below is appear error :
    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

    Please help.

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    February 14, 2024 at 12:20 pm #539920

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    February 14, 2024 at 1:31 pm #539964

    minimizexp
    Participant

    Hi,

    Already follow the instruction but same error occur. Please refer image for error.

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    February 14, 2024 at 3:09 pm #540010

    Artem Temos
    Keymaster

    Please, deactivate the license and send us your admin access and purchase code so we can try this on your website.

    February 15, 2024 at 2:25 am #540188

    minimizexp
    Participant

    Ok. license has been deactivate.

    February 15, 2024 at 10:14 am #540231

    Artem Temos
    Keymaster

    Please, try to activate the theme now and update it. If it still doesn’t work, try to update the theme manually via Appearance -> Themes -> Add new. Download the latest version of the theme in your account on ThemeForest.

    February 15, 2024 at 1:30 pm #540373

    minimizexp
    Participant

    Still same error occur after activate and update. If I download and install manually, how about my existing content and design? Is it I need to start from scratch again?

    February 15, 2024 at 3:05 pm #540410

    Artem Temos
    Keymaster

    No, your existing content and settings will not be lost after the update. But anyway, we highly recommend you make a backup before the update.

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Viewing 8 posts - 1 through 8 (of 8 total)