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payment page error

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  • February 15, 2024 at 5:42 pm #540497

    nefiliman
    Participant

    Hello, the page in the credit card payment section is broken, how can I fix this?

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    February 15, 2024 at 6:22 pm #540524

    Luke Nielsen
    Keymaster

    Hello,

    Please try to disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    February 15, 2024 at 6:32 pm #540534

    nefiliman
    Participant

    Hello, sorry it didn’t work.

    February 16, 2024 at 10:39 am #540634

    Luke Nielsen
    Keymaster

    Hello,

    Checked it and on my side, it works well: https://prnt.sc/ufuCA8SXLJjd , https://prnt.sc/sEGVOnpMH_uF .

    Please clarify how I can replicate the issue on my side.

    Kind Regards

    February 16, 2024 at 11:08 am #540643

    nefiliman
    Participant

    When credit card payment is selected after filling in all the information on the payment page, the page that opens when the confirm order button is pressed appears corrupted.

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    February 16, 2024 at 12:02 pm #540668

    Luke Nielsen
    Keymaster

    Okay, I see. Please confirm the permission for plugin deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site.

    Kind Regards

    February 16, 2024 at 4:58 pm #540820

    nefiliman
    Participant

    Hello, the problem has been partially solved. The problem seems to be caused by the plugin. thanks.

    • This reply was modified 1 year ago by nefiliman.
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    February 16, 2024 at 5:39 pm #540832

    Luke Nielsen
    Keymaster

    Hello,

    Glad that you have sorted it out. Always remember that you can reach out to us with any questions you may have.

    Wish you all the best.

    Kind Regards

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