Hi i have porble with inport demo

This topic has 21 replies, 2 voices, and was last updated 5 months, 2 weeks ago by Artem Temos.

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February 19, 2024 at 2:55 pm #541364

creativeagency.gr
Participant

Hi,

When i try to import prebuilt site it stuck on %15.

Error: The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.

I have update th php.in to the 300 second but nothing!!!

February 19, 2024 at 3:03 pm #541366

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

February 19, 2024 at 3:59 pm #541384
creativeagency.gr
Participant
Yes of coerce :
- This reply was modified 9 months, 4 weeks ago by Artem Temos.
February 19, 2024 at 4:09 pm #541391

creativeagency.gr
Participant

Please, will the inspection from you take place today?

February 19, 2024 at 4:34 pm #541413

Artem Temos
Keymaster

Please, send us your FTP access so we can check it deeper to see why it works so slowly.

February 19, 2024 at 6:19 pm #541480

creativeagency.gr
Participant

Also, when I create html block there was no elementor

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February 19, 2024 at 7:53 pm #541523

creativeagency.gr
Participant

We’re sorry, we know we’ve tired you enough today! Instead we encountered too many problems with the installation and proceeded to delete and install from scratch! However, again we face the problem that the site remains at 15% and does not load anymore! In the previous case, a few hours ago, did you do something and did the memory load normally?

February 19, 2024 at 8:07 pm #541525

creativeagency.gr
Participant

I have tried everything but nothing! Can you please install the main demo please

February 20, 2024 at 10:11 am #541636

Artem Temos
Keymaster

Sure, please, send us your FTP access as we asked in our previous reply so we can check this.

February 20, 2024 at 10:27 am #541647
creativeagency.gr
Participant
Thank you very much
- This reply was modified 9 months, 3 weeks ago by Artem Temos.
February 20, 2024 at 10:47 am #541655

Artem Temos
Keymaster

Please, use the Private content field to hide your access from the public.

We need FTP access so if you don’t have this information you can ask your hosting provider for help.

February 20, 2024 at 11:38 am #541695

creativeagency.gr
Participant

Sure¨
Thank you very much

February 20, 2024 at 11:49 am #541697

Artem Temos
Keymaster

Sorry, but we can’t connect to your server with this FTP access https://gyazo.com/327e45abbeca5f8048b42c6fe5fbe1d9

February 20, 2024 at 11:57 am #541701

creativeagency.gr
Participant

Please login to the panel as we can’t find the problem. Soon we will change our password!
You would help us a lot!

February 20, 2024 at 2:38 pm #541772

creativeagency.gr
Participant

Good evening, have you progressed to any work please!
Also, you have installed the Select Query Monitor
Query Monitor?

February 20, 2024 at 4:34 pm #541832

Artem Temos
Keymaster

We checked your website but can’t find the reason why the import process is so slow. In your case, you can increase the timeout to 20-30 minutes to complete the import. But anyway, there are some problems with your server performance because it should work much faster.
We also tested a default WooCommerce dummy and it needs 10x time to complete comparing to other servers we worked with.

February 20, 2024 at 4:39 pm #541840

creativeagency.gr
Participant

At this moment you have installed and I can’t choose a demo! What should I do, delete and reinstall the theme to do the tests with time increase?

February 20, 2024 at 4:48 pm #541850

Artem Temos
Keymaster

You can Remove the dummy content in Dashboard -> WoodMart -> Prebuilt websites and try to import it again multiple times.

April 3, 2024 at 6:51 pm #554695

creativeagency.gr
Participant

Good evening, I am coming back again for the same issue but for a different website where it is on a different server than the one we discussed above! We are trying to install again on a new website like yours but again we get the following error! Can you please help me as soon as possible?
Web site: smokersland.gr

Good evening, I am coming back again for the same issue but for a different website where it is on a different server than the one we discussed above! We are trying to install again on a new website like yours but again we get the following error! Can you please help me as soon as possible?

By the way, we have increased all the limits exactly as you describe them!

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April 4, 2024 at 9:31 am #554788

Artem Temos
Keymaster

Hello,

Please, send us your admin and FTP access for this website so we can check this issue.

Kind Regards

July 2, 2024 at 4:08 pm #577119

creativeagency.gr
Participant

Hi,

When i try to import prebuilt site it stuck on %15.

Error: The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.

I have update th php.in to the 300 second but nothing!!!
the web site is : https://stavrouhome-agora.gr/

July 2, 2024 at 4:19 pm #577124
Artem Temos
Keymaster
Hello,

To fix the issue try to edit the file wp-content/plugins/woodmart-core/importer/class-wp-import.php and add the following code after the line $url = str_replace( 'http:', 'https:', $url ); as shown on the screenshot https://gyazo.com/5346a3735046082f80b6651c8452a7a6
```
if ( strpos( $url, 'wp-content/uploads/' ) && strpos( $url, '/dummy.xtemos.com/' ) ) {
    $url = str_replace( 'https://dummy.xtemos.com/', 'https://woodmart-dummy.b-cdn.net/', $url );
}
```
After doing this, go to WoodMart -> Dummy content, remove previously imported dummy content, and import it from scratch. Let me know if it helps.

Kind Regards
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