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Issue with “Products (grid or carusel)”: Invalid UTF-8 encoding

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  • February 21, 2024 at 2:15 pm #542323

    mcbrikett.de
    Participant

    Hello,

    To implement my products in Google Shopping, I use the plugin “Product Feed Pro” and created a Google Shopping Product Feed. However, with every product using the widget “Products (grid or carousel),” I receive the warning “Invalid UTF-8 encoding in Product Description.” It appears that there is a bug in this widget.

    Thank you for your help and kind regards.

    February 22, 2024 at 9:49 am #542613

    Hung Pham
    Keymaster

    Hi mcbrikett.de,

    Thanks for reaching to us.

    1. I first kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and Elementor or WPBakery plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

    2. Reach out to the support team of the author plugin. They might have insights into the specific issue you’re facing and provide guidance or updates to resolve it.

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Regards,

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