demo The import could not be completed

This topic has 5 replies, 2 voices, and was last updated 10 months ago by Artem Temos.

Viewing 6 posts - 1 through 6 (of 6 total)

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February 21, 2024 at 3:30 pm #542354

achrafpro321
Participant

I’m trying to import Woodmart Main.
but i get this error:
The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.

February 21, 2024 at 3:34 pm #542355

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

February 21, 2024 at 3:35 pm #542357

achrafpro321
Participant

….

February 21, 2024 at 3:42 pm #542361

Artem Temos
Keymaster

Hello,

We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function
https://gyazo.com/080285817bf24b4b3e53e5b3b1596658
https://gyazo.com/9837596c40f1d31a8ba41f2723e30aab

Kind Regards

February 21, 2024 at 4:25 pm #542387
achrafpro321
Participant
you can check the status, the time limit now is 1000
but still the same error
- This reply was modified 10 months ago by achrafpro321.
February 21, 2024 at 4:26 pm #542389

Artem Temos
Keymaster

The status page shows the PHP time limit. But you have also a server time limit. And you need to increase it too. Ask your server administrator for help on this matter.
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