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Variations not working

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • February 22, 2024 at 1:34 pm #542793

    help-4111
    Participant

    Hi, we have a problem with the variations.

    Only in the mobile version nothing happens by clicking on the different specifications, and when trying to add the product to the cart the “select options” error even though they are selected.

    We disabled all plugins, and the variations work. The problem occurs when activating: YITH WooCommerce Points and Rewards Premium. Note however that using a different theme from woodmart with the same plugin works correctly.

    February 22, 2024 at 5:05 pm #542911

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.

    If it works fine with the default WordPress theme then provide the admin panel login details of the website to check it myself and help you out accordingly.

    Best Regards

    February 22, 2024 at 6:40 pm #542946

    help-4111
    Participant

    Thanks for the reply, but as I said I have already done what you ask.

    Using Twenty Twenty the variations work, using woodmart doesn’t.

    I have also already attached our credentials in the previous message

    February 23, 2024 at 12:24 pm #543116

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say but it seems that you have 2FA Authentication still enabled on your provided Site. Kindly, please disable that so that we can proceed further with checking the issue on your Site.

    Best Regards.

    February 26, 2024 at 12:28 pm #543814

    help-4111
    Participant

    Sorry, I forgot.

    Authentication has been removed, thanks.

    February 26, 2024 at 4:50 pm #543938

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please confirm the permission for plugins deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site. Also, send me the admin access to the dashboard panel.

    Thank you in advance.

    Best Regards

    February 26, 2024 at 5:57 pm #543980

    help-4111
    Participant

    Again: you already have everything you ask for.

    I attach the credentials again below

    You can do whatever you need, you’re on a staging copy.

    February 27, 2024 at 11:52 am #544189

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Now check back your site after completely clearing the browser cache and check the issue.

    Best Regards.

    February 28, 2024 at 12:20 pm #544612

    help-4111
    Participant

    Thanks, it seems to work fine.
    Can I ask you what the problem was?

    And how do I make a reference on the site in production?

    February 28, 2024 at 4:08 pm #544725

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have deactivated the plugin not related to the theme and activated the parent theme on your site, Then navigate to Theme Settings > performance > other > enable the option Mobile Dom Optimization.

    Best Regards.

    February 29, 2024 at 11:52 am #544993

    help-4111
    Participant

    Thank you!

    February 29, 2024 at 12:54 pm #545021

    help-4111
    Participant

    Correction, it worked initially. It doesn’t work again.

    Could it be related to caching plugins? Memcached, CSS and JS optimization?
    Disabling the above works, but clearly the site is 50% slower.

    • This reply was modified 1 year, 10 months ago by help-4111.
    February 29, 2024 at 3:14 pm #545071

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say your site is not working for us.
    https://ibb.co/fFVRJNT

    Best Regards.

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Viewing 13 posts - 1 through 13 (of 13 total)