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Product layout

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  • #543191

    andreozalessandro
    Participant

    Good morning, I have a small problem with the Woodmart templates, most likely due to my inexperience. However, when I go to set the layout of the product page by modifying it with Elementor, in the preview I correctly see the product photo on the left and the description on the right. Saved and public, but the image, description, etc. I see them all lined up on the left. I tried playing around with the settings but it didn’t work. You can help me?

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    #543223

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for your question! We appreciate you reaching out to us.

    I would like to request temporary access to the website to take a better look at the issue there.

    Kind Regards

    #543230

    andreozalessandro
    Participant

    .

    • This reply was modified 9 months, 3 weeks ago by Luke Nielsen.
    #543717

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for the credentials, but could you please send the URL of the website as well?

    Looking forward to hearing back from you!

    Kind Regards

    #543794

    andreozalessandro
    Participant
    #543901

    Luke Nielsen
    Keymaster

    Hello,

    Okay, I see. Please confirm the permission for plugins deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site.

    I await your response.

    Kind Regards

    #543935

    andreozalessandro
    Participant

    ok permission confirm…

    #543952

    andreozalessandro
    Participant

    backup done

    #544150

    Luke Nielsen
    Keymaster

    Hello,

    Looks like the “iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more” plugin affects the product page so I suggest disabling it and rechecking the issue: https://take.ms/RXvnJ

    Kind Regards

Viewing 9 posts - 1 through 9 (of 9 total)