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All pages padding is gone

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  • February 26, 2024 at 12:08 pm #543798

    ernestas
    Participant

    Hello, after updating the website, the left and right paddings on the pages are gone. What setting to use to bring it back? Attaching before and after screenshots.

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    February 26, 2024 at 7:41 pm #544021

    Hung Pham
    Keymaster

    Hi ernestas,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    February 27, 2024 at 4:48 pm #544366

    ernestas
    Participant

    We have solved this issue by adding padding manually. Now we have a different problem – categories grid images are not square. They used be square and now are used landscape/portrait. How to solve that?

    February 27, 2024 at 4:48 pm #544367

    ernestas
    Participant

    Attaching screenshots

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    February 28, 2024 at 10:11 am #544538

    Hung Pham
    Keymaster

    Hi ernestas,

    Glad to hear that original issue has been fixed.

    You are using image heights are not same. I kindly recommend you preparing images you want before uploading them to your media library using the graphic editor (Photoshop or any other) to have a nice-looking grid.

    For the Product Archive page, please navigate to Theme Settings > Product archives -> Products styles, here you can enable Even product grid for desktop option to align products if they have different height components.

    You can enable it for specific devices as well https://prnt.sc/ASt5z0mmasuz

    Please refer to article for more details https://xtemos.com/docs-topic/image-size-and-content-alignment-in-a-product-grid/

    Regards,

    February 28, 2024 at 3:29 pm #544701

    ernestas
    Participant

    Thank you for your response. I am not sure you understood us correctly, it was working perfectly fine before updating the theme and WordPress, we were using the same images without needing to crop them in any editor. What changed?

    I have spotted a new setting in the page builder on this element called “Grid items with different sizes”. But what value should we put in? It is a text field. Attaching a screenshot.

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    February 28, 2024 at 3:30 pm #544703

    ernestas
    Participant

    I tried entering “yes” and “true”. Did not work.

    February 29, 2024 at 7:46 am #544887

    Hung Pham
    Keymaster

    Hi ernestas,

    Even product grid for desktop option helps product items to be even, not resizing images, please see screenshot for better understanding https://prnt.sc/0LyATatrEsHU

    In order to have same size image, I kindly recommend you preparing images you want before uploading them to your media library using the graphic editor (Photoshop or any other) to have a nice-looking grid.

    Regards,

    February 29, 2024 at 8:31 am #544906

    ernestas
    Participant

    As mentioned before, it is categories grid, not product grid. Moreover, the feature you are talking about is turned on on all devices and does not help.

    Could you please have a closer look on the issue?

    March 1, 2024 at 7:07 am #545238

    Hung Pham
    Keymaster

    Hi ernestas,

    It is should be the same, I kindly recommend you preparing images you want before uploading them to your media library using the graphic editor (Photoshop or any other) to have a nice-looking grid.

    Regards,

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