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Problem with some variable products

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • February 27, 2024 at 5:47 am #544065

    vebster.khm
    Participant

    Hello, I have a problem with some variable products on my website.
    All my products have 2 attributes (color and size)
    When I go to the product page and click on the color attribute, the product photos should change, but they change only when I select the color and size.

    February 27, 2024 at 6:35 am #544072

    strongweb2020
    Participant

    Hello, I have the same problem, I have a product with two attributes (color and size) and when selecting the color it does not change the variation image, previously it worked perfectly for me selecting only the color and from one moment to the next it stopped working, I hope you can help us with this.
    Thank you

    February 27, 2024 at 2:15 pm #544271

    Hung Pham
    Participant

    Hi,

    Thanks for reaching to us.

    To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    February 27, 2024 at 6:40 pm #544405

    strongweb2020
    Participant

    Ready

    February 28, 2024 at 5:02 pm #544757

    Hung Pham
    Participant

    Hi,

    I can’t access your site, please check again https://prnt.sc/LKyaI_4mvACH

    Regards,

    February 28, 2024 at 10:20 pm #544833

    strongweb2020
    Participant

    now.

    February 29, 2024 at 8:20 am #544897

    Hung Pham
    Participant

    Hi,

    It’s still doesn’t work, please make sure you disabled IP / Countries restrictions https://prnt.sc/9ELrICdgGw1l

    Regards,

    February 29, 2024 at 11:13 am #544971

    vebster.khm
    Participant

    Hello, yes, of course, but I ask you to be careful because this is the main version of the site

    March 1, 2024 at 9:37 am #545262

    Hung Pham
    Participant

    Hi vebster.khm,

    Thanks for details.

    I created demo product and combined colors of both products and it worked well, you can take a look here https://obzor.shop/product/test-product/

    1. Please re-check color terms, I see some of these did not set color https://prnt.sc/o94z7HuZc6cy

    2. Re-add one by one attributes and re-generate all variations to see if it works.

    Regards,

    March 3, 2024 at 5:06 pm #545772

    vebster.khm
    Participant

    Thanks for the explanation, so far everything is working

    March 3, 2024 at 5:39 pm #545783

    Hung Pham
    Participant

    Hi vebster.khm,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

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