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Please help fix this

Viewing 17 posts - 1 through 17 (of 17 total)
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  • February 28, 2024 at 8:37 am #544512

    S_O_F
    Participant

    Please see attached report from PageSpeed Insights

    Attachments:
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    February 28, 2024 at 4:35 pm #544738

    Luke Nielsen
    Keymaster

    Hello,

    Navigate to Theme Settings -> Performance -> Preloader and disable it: https://take.ms/JhZMC

    Then recheck the issue.

    Kind Regards

    February 29, 2024 at 8:30 pm #545201

    S_O_F
    Participant

    Nope this did not work, I disabled the Preloader but gettting the same error in pagespeedinsight

    March 1, 2024 at 11:43 am #545331

    Luke Nielsen
    Keymaster

    Hello,

    Please clear the server, website and browser cache and recheck it.

    Let me know the result.

    Kind Regards

    March 8, 2024 at 5:09 am #547197

    S_O_F
    Participant

    Nope nothing helped, do you need to Login to the Website and check ?

    March 8, 2024 at 1:38 pm #547355

    Luke Nielsen
    Keymaster

    Hello,

    Yep, send me access to the admin dashboard so I can check it.

    Kind Regards

    March 8, 2024 at 2:08 pm #547366

    S_O_F
    Participant

    Kindly check details

    March 8, 2024 at 4:36 pm #547467

    Luke Nielsen
    Keymaster

    Hello,

    Thank you. Please confirm the permission for plugins deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site.

    Kind Regards

    March 8, 2024 at 4:39 pm #547468

    S_O_F
    Participant

    I would rather spin a Staing site and we can experiment there , right ?

    March 8, 2024 at 5:02 pm #547487

    Luke Nielsen
    Keymaster

    Hello,

    Yep, after creating the staging site, just check whether the same issue persists there, then send me it so I can investigate the issue there.

    Kind Regards

    March 8, 2024 at 8:41 pm #547526

    S_O_F
    Participant

    Unfortunately same issue persists, please check details

    March 11, 2024 at 10:26 am #547879

    S_O_F
    Participant

    Any Update on this as I have the Staging ready and had shared details with you

    March 11, 2024 at 3:38 pm #548059

    Luke Nielsen
    Keymaster

    Hello,

    Remove this carousel: https://prnt.sc/Gx9TuWfiPbJh to fix the issue.

    https://prnt.sc/P9z732IsKFjF

    Let me know if you have any additional questions.

    Kind Regards

    March 12, 2024 at 8:04 pm #548607

    S_O_F
    Participant

    I see the issue fixed on the Staging, however when I remove the above from the production site the Error still stays.

    Also I noticed you have disabled a couple of Plugins on the Staging, does that impact this ?

    March 13, 2024 at 12:18 pm #548753

    Luke Nielsen
    Keymaster

    Hello,

    Yep, some plugins also affected it, so on the staging, I left only the required plugins and the issue was solved there. So try to od the same on the live site and recheck whether the issue persists or not.

    Kind Regards

    March 16, 2024 at 11:24 am #549555

    S_O_F
    Participant

    Noted, I guess it would be the Litespeed causing this issue. Will play around and check

    You may close the Ticket

    March 18, 2024 at 10:23 am #549819

    Luke Nielsen
    Keymaster

    Hello,

    Always remember that you can reach out to us with any questions you may have.

    Have a good day.

    Kind Regards

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