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Updating theme error message Main theme not child theme

Viewing 22 posts - 1 through 22 (of 22 total)
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    Posts
  • February 29, 2024 at 6:37 am #544870

    mwtech
    Participant

    An error occurred while updating Woodmart: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    February 29, 2024 at 6:39 am #544872

    mwtech
    Participant

    Main theme file not child theme file error showing

    February 29, 2024 at 10:09 am #544934

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Go to Dashboard -> Updates and click on Check Again.

    5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

    February 29, 2024 at 10:54 pm #545204

    mwtech
    Participant

    Hello,

    Could this potentially disrupt our child theme? We have a fully functioning website operating on it currently.

    February 29, 2024 at 10:58 pm #545207

    mwtech
    Participant

    Hello,

    Could this potentially disrupt our child theme? We have a fully functioning website operating on it currently.

    March 1, 2024 at 10:21 am #545273

    Artem Temos
    Keymaster
    Xtemos team

    No, the theme update will not change anything in the child theme. But we recommend making a backup before the update anyway.

    March 7, 2024 at 4:41 am #546818

    mwtech
    Participant

    We\’ve encountered a significant update that has altered the layout of our homepage product categories and the entire website layout. Additionally, all product category page views have been affected, appearing as sketched and oversized. Despite applying patches, we haven\’t been able to revert to the previous layout. I\’ll reinstall the old theme file to showcase how it originally appeared. Could you assist us in resolving this issue?

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    March 7, 2024 at 11:37 am #546920

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    As we can see, your home page and category page are displayed correctly. Could you please name everything that is changed on your pages and disable all plugins that aren’t related to our theme temporarily?

    Kind Regards

    March 8, 2024 at 4:09 am #547186

    mwtech
    Participant

    this is only look correct as we have used our back up to put the old version website back as seen in the screenshot how do i know which plugin are yours will this effect and of my website deactivating the other plugins. It only did this once i did the update.

    March 8, 2024 at 4:12 am #547187

    mwtech
    Participant

    this is how our home page is meant to look and product page

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    March 8, 2024 at 4:13 am #547190

    mwtech
    Participant

    after the update we did this is what they both looked like this is not what pages looked like

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    March 8, 2024 at 4:16 am #547192

    mwtech
    Participant

    this what the home page look like after

    March 8, 2024 at 5:02 am #547195

    mwtech
    Participant

    this plugin was the problem could re help me find a cache plugin which will work

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    March 8, 2024 at 5:32 am #547199

    mwtech
    Participant

    Our primary concern with updating the theme and investing in additional support stems from the slowdown experienced when adding multiple instances of the same item to the cart. I’ve temporarily disabled maintenance mode to demonstrate the specific issue I’m referring to. Are you able to help us resolve this issue as customer are complaining.

    March 8, 2024 at 8:42 am #547227

    mwtech
    Participant

    Our primary concern with updating the theme and investing in additional support stems from the slowdown experienced when adding multiple instances of the same item to the cart. I’ve temporarily disabled maintenance mode to demonstrate the specific issue I’m referring to. Are you able to help us resolve this issue as customer are complaining.

    March 8, 2024 at 10:14 am #547250

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Could you please record a short video demonstrating the problem so we can better understand what you mean?

    Kind Regards

    March 11, 2024 at 12:02 am #547821

    mwtech
    Participant

    Hello,

    Please review the attached video. It’s evident that there’s a significant delay when adding items to the cart, especially when adding multiple quantities of the same product. We’ve received complaints from customers regarding this issue.

    Best regards,
    Jodie

    March 11, 2024 at 10:14 am #547871

    Artem Temos
    Keymaster
    Xtemos team

    Hi,

    Could you please reupload your video in a size smaller than 2MB? Or upload it to some cloud service like Dropbox or Google Drive.

    Thank you in advance

    March 12, 2024 at 3:25 am #548255

    mwtech
    Participant

    https://masterwebtech-my.sharepoint.com/:v:/g/personal/sales_masterwebtech_nz/EafrInYLXhlKqevf_DjQnEIBHNFO4fp9i2qj1nUU4dBWFA?e=2RPPpe

    March 12, 2024 at 10:18 am #548337

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    March 13, 2024 at 3:04 am #548643

    mwtech
    Participant

    Hi there,

    sorry i don’t how to do this to the theme this has only happened recently here are all the plugins we use should take that long the add-to-cart feature is a new recent problem.

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    March 13, 2024 at 10:07 am #548690

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    To test this with the default theme all you need to do is to go to Appearance -> Themes and switch to the default WordPress theme instead of WoodMart. Also, we recommend you keep all plugins that are not related to our theme temporarily turned off.

    Kind Regards

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