max time out

This topic has 6 replies, 2 voices, and was last updated 8 months, 1 week ago by Artem Temos.

Viewing 7 posts - 1 through 7 (of 7 total)

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March 3, 2024 at 8:10 pm #545797

yehielgeron
Participant

hi i try to import “furniture 2” theme and i get this message in 80%
The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.

and i I increased all the resources

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March 4, 2024 at 10:11 am #545870

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

First of all, you need to set up a proper SSL certificate for your website. https://gyazo.com/1f586a54023bf71047da6f6823444258
Please, contact your hosting provider for help on this matter and let me know once you fix it.

Kind Regards
XTemos Studio

March 4, 2024 at 10:28 am #545886

yehielgeron
Participant

hi It’s really strange because I have a template on the same server and an unsecured domain (dev-site) and everything works fine and I was also able to import to a cosmetics template
you can see in this link
http://blondmebeauty-co-il-new.s192.upress.link/

March 4, 2024 at 11:10 am #545912

yehielgeron
Participant

hi we have fix the SSL certificate
and increased the Max Execution Time to 300

March 4, 2024 at 11:14 am #545913

Artem Temos
Keymaster

On this website, there was a problem because of the removed Site Settings page in Elementor. It works well after regeneration
https://monosnap.com/file/q7KbFpz6GnVyh8oEDo1qMXye1hKAlw

March 4, 2024 at 11:15 am #545914

yehielgeron
Participant

thank you

March 4, 2024 at 11:42 am #545925

Artem Temos
Keymaster

You are welcome. Feel free to contact us if you have any further questions.
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