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Help with the theme

Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 5, 2024 at 1:20 am #546167

    tamayo.ramiro.er
    Participant

    I am having a problem with the thank you page I cannot change the structure of the page, I mean, I changed it in Elementor configuration and it is supposed that it is in full-width but the widget of purchase summary is not showing in full width, please see the attached picture, please can you help me to solve this problem? I also need help moving the button that is marked in the second image attached, this is interrupting the “my account button” in the tablet and mobile versions, please can you help me to know how to do it?

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    March 5, 2024 at 2:19 pm #546341

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please share the page URL I will check and give you a possible solution.

    Best Regards.

    March 5, 2024 at 2:21 pm #546348

    tamayo.ramiro.er
    Participant

    Yes sure this is the URL of my website autoaddz.com, thank you so much in advance

    March 5, 2024 at 4:35 pm #546405

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards

    March 6, 2024 at 4:06 am #546510

    tamayo.ramiro.er
    Participant

    Sure! Please try with this.

    March 6, 2024 at 11:41 am #546574

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You have missed the admin login URL. Can you please share the WP admin login URL of your site so I will check and give you a possible solution?

    Best Regards.

    March 7, 2024 at 5:21 am #546822

    tamayo.ramiro.er
    Participant

    Hi,

    I’m sorry this is the url https://autoaddz.com/p4u704ddz, thank you so much!

    March 7, 2024 at 12:41 pm #546959

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have placed a test order on your site and the thankyou page is already full width.
    https://ibb.co/R2yQ7sH

    For the contact us button in mobile, Please try using the below Custom CSS code and paste it to Dashboard >> Theme Settings >> Custom CSS >> Custom CSS for mobile section:

    iframe#launcher-frame {
    bottom: 50px !important;
}

    Best Regards.

    March 27, 2024 at 1:08 am #552529

    tamayo.ramiro.er
    Participant

    Hello,

    Thank you so much that worked perfectly, but now I’m having another problem on the thank you page when I place a test order, the logo image and the product image are not showing, but when I’m working with elementor the logo image is there, the product image doesn’t show either in the normal or the elementor page. please help me to solve this issue. Thank you so much in advance for your help.

    March 27, 2024 at 1:54 am #552531

    tamayo.ramiro.er
    Participant

    Hello,

    Thank you so much that worked perfectly, but now I’m having another problem on the thank you page when I place a test order, the logo image and the product image are not showing, but when I’m working with elementor the logo image is there, the product image doesn’t show either in the normal or the elementor page. please help me to solve this issue. Thank you so much in advance for your help.

    Attached are two images of how it is showing with elementor and without elementor, hope you can help me with this issue.

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    March 27, 2024 at 11:49 am #552678

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please make a full backup of your site and check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Best Regards.

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Viewing 11 posts - 1 through 11 (of 11 total)