Video not playing

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

Hello,

Looks like the access is wrong: https://take.ms/8n51O , could you please update it?

Looking forward to collaborating with you!

Kind Regards

Hello,

Thank you. Please confirm the permission for plugins deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site.

Kind Regards

Hello,

The issue in 3rd party plugins which affect the Product page, after deactivating them and disabling the Product Layout, it started to work well: https://dropmefiles.com.ua/en/RySsE

When I enabled the Lauouts, it showed me an critical error, so I was unable to investigate it there. Just for testing, I have imported a new product layout page, and there everything works well.

So most likely, in the current layout product page, you have defined some settings from 3rd party plugins, which affects the functionality of the video. In general, the 3rd party plugins affect the video.

Please disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce
Enable the Parent theme

When the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Kind Regards