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Unable to see Product description

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  • March 16, 2024 at 9:36 pm #549672

    djordjejeremicmad
    Participant

    Hey there,
    I picked to have Product Variations as individual products shown on the Shop and all over the website.
    However, once i click on the variation from the ‘Page’ or ‘Shop’ menu, i’m directed to the right picture/productt title/variation, BUT, there is no description.

    Once i click to the other variation swatch the description appears. Can you help me for the description to be shown immediately once i click on the variation, without having to switch between swatches on the Product page.
    *Screenshot attached*

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    March 18, 2024 at 1:05 pm #549893

    Hung Pham
    Keymaster

    Hi djordjejeremicmad,

    Thanks for reaching to us and take our apologies for the delay in answering because of the weekend.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently, if it’s possible.

    Regards,

    March 18, 2024 at 2:37 pm #549957

    djordjejeremicmad
    Participant

    here is the account credentials

    March 19, 2024 at 7:02 am #550150

    Hung Pham
    Keymaster

    Hi djordjejeremicmad,

    Thanks for details.

    You are using Custom Single product layout, please edit it and use these widgets to display product content / description https://prnt.sc/nABJuOvnMsQY

    Regards,

    March 19, 2024 at 2:11 pm #550307

    djordjejeremicmad
    Participant

    Okay, but how can i edit Product content?

    March 19, 2024 at 2:14 pm #550308

    djordjejeremicmad
    Participant

    And where can i edit specific product variation description here?

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    March 20, 2024 at 1:23 pm #550669

    Hung Pham
    Keymaster

    Hi djordjejeremicmad,

    1. Product content

    You can edit product via Elementor to change its content. https://prnt.sc/jxzWI1sHlR0a

    2. Product variation

    Sorry, but your question is a bit unclear to me. Please describe in more details, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    March 20, 2024 at 2:34 pm #550706

    djordjejeremicmad
    Participant

    Ok, so firstly:

    Could you make sure the answers come quicker? For a paid support, to answer every 24h, i think is too slow. Thanks.

    1. screenshot: I’m clicking on Product variation from Home page
    2. screenshot: I WANT to land on a product variation that i previously clicked (and not on default variation) – in screenshot there is a default version
    3. screenshot: As you can see, the variation is already selected (Aqua Kiss), however, i don’t see any product description that i’ve put previously under product variation (4. screenshot). Could you make sure the product description is shown automatically when product variation is clicked from either Shop or Home Page.

    Hopefully i’ll get an answer sooner.
    Thanks.

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    March 20, 2024 at 8:40 pm #550847

    Hung Pham
    Keymaster

    Hi djordjejeremicmad,

    It caused by Cirilica u latinicu plugin, I disabled it and it worked again.

    Regards,

    • This reply was modified 8 months, 4 weeks ago by Hung Pham.
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