Returning customer and coupon not working on the checkout page
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Hi,
On the checkout page, customers can’t log in or add a coupon code. When I try to click on it, it only shows https://pleasurevibes.ge/checkout/#
I tried to add the account details widget but I am not able to fix the issue. I also disabled all the caching settings for the checkout page but this also did not work.
Please don’t change anything in the WP Rocket settings without confirming with me. (i already disabled the WP Rocket Caching settings from the checkout page.
Is it possible for you to take a look at it and fix the issue?
See the attached image for more details.
Kind regards,
David
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Hi david_96k,
Thanks for reaching to us.
You need to add the Shipping details element to the Checkout form template.
Regards,
Yea if I knew how, I would already have done that of course. But I don’t know how to do it so that’s why I came to you guys for help.
Please let me know how I can do it.
Kind regards,
David
If I add shipping details element to the checkout page, it only adds the form where they can fill in their name address telephone number etc etc. Not the login option and coupon option.
Hi david_96k,
To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) and screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
The previous details doesn’t work.
Regards,
.
