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Track Order form results

Viewing 12 posts - 1 through 12 (of 12 total)
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  • March 24, 2024 at 7:57 am #551783

    amasterytchan
    Participant

    Hello Support folks,

    The track order form works fine, but the output for the billing address seems to be confined to a narrow, left column.

    Thanks
    AM

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    March 24, 2024 at 4:54 pm #551822

    amasterytchan
    Participant

    Hello Support folks,

    Please disregard this request. I need to stop playing with things when it gets late.
    AM

    March 25, 2024 at 2:20 am #551860

    amasterytchan
    Participant

    Hello support,

    I thought I had this resolved but apparently, I do not. The screenshot is the bottom half of the order tracking page. I can’t figure out why the Billing and Shipping information is pushed all to the left side.

    Any suggestions on where to start looking?
    Thanks,
    AM

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    March 25, 2024 at 2:23 pm #552054

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please share the WP admin login details of your site so I will check and give you the possible solution. Also share the page url.

    Best Regards.

    March 25, 2024 at 2:34 pm #552057

    amasterytchan
    Participant

    Good day,

    Thanks for your reply. Not sure how to share the url because the page is dynamic. I’ll put the details in the “extra” box.

    March 25, 2024 at 3:47 pm #552081

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say that your given login details are not working, please share the correct login details of your site. So I will further check on your site and give you a possible solution.

    Best Regards.

    March 25, 2024 at 3:59 pm #552088

    amasterytchan
    Participant

    Sorry for the trouble. Please try the new one.

    March 26, 2024 at 10:20 am #552216

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say I am unable to login to your site.
    https://ibb.co/z7RGWN1

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Best Regards.

    March 26, 2024 at 1:53 pm #552357

    amasterytchan
    Participant

    Hello Aizaz,

    My apologies. Dashboard link in the extra section.

    March 26, 2024 at 3:03 pm #552395

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Try to turn off all of the plugins not related to the theme, refresh your cache, temporarily disable the CDN and check if the problem persists.

    Moreover, switch to the parent theme, and recheck it. If the issue remains, let me know and I will check and give you a possible solution.

    Best Regards.

    March 26, 2024 at 5:59 pm #552468

    amasterytchan
    Participant

    Hello Aizaz – I guess we can move on now. I purged the CDN cache and tried a new browser. The track order page loads fine, but strange that no Billing or Shipping address is showing up at all now.

    I’ll take that as a win. Thanks for your help.

    March 27, 2024 at 11:06 am #552641

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I’m glad to hear the track order page is loading fine now. It’s odd that the billing and shipping addresses aren’t showing up. Let’s consider this progress, but I’m here to help if you need further assistance. Feel free to reach out if anything else comes up. Thanks for your patience!

    Best Regards.

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Viewing 12 posts - 1 through 12 (of 12 total)