Critical error on WordPress related to Woodmart core.

This topic has 10 replies, 2 voices, and was last updated 7 months, 4 weeks ago by Artem Temos.

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March 26, 2024 at 5:36 pm #552458

alexandrakirsh
Participant

Hey, everybody. I’m facing a problem. Everything was fine, I created layouts for product pages, then I created the next one, and suddenly I couldn’t edit it through the elementor – I have a message appearing that says that there is a critical error on the website. I tried to disable all plugins and see which ones conflict with each other. I turned them all off, then activated all of them one by one – it didn’t work. When I turn off one of essential plugins (either Woodmart core or Elementor), everything works fine, I can access administrative menus, but I can’t work without both of them. I also tried fully reinstalling both of these plugins and it didn’t work again. Please help, my deadlines are so close 🙁

March 26, 2024 at 5:58 pm #552467

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.Hello,

Please disable any plugins that are not directly related to our website’s theme and provide us with your admin and FTP access details. We will log in to your account and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

March 26, 2024 at 6:54 pm #552483

alexandrakirsh
Participant

attaching below

March 26, 2024 at 8:01 pm #552493

alexandrakirsh
Participant

please let me know when the issue is resolved or you at least have a solution that I can implement myself, thank you

March 27, 2024 at 10:32 am #552608

Artem Temos
Keymaster

Sorry, but we can’t reach your website now and get the following error https://gyazo.com/c438a0a97a1c478f32da7d9dad15a26f

March 27, 2024 at 11:22 am #552661

alexandrakirsh
Participant

What do you need from me in order to fix the issue and so you can reach the website? Cause everything works fine from my side and I don’t have any issues with reaching the website itself. Maybe you need the access to website of a hosting provider so you can log in via http://www.aluterassenwelt24.de/wp-admin ?

March 27, 2024 at 1:08 pm #552720

Artem Temos
Keymaster

We need to be able to view your website in order to help you. Currently, we get this error https://gyazo.com/c438a0a97a1c478f32da7d9dad15a26f

March 27, 2024 at 3:13 pm #552766

alexandrakirsh
Participant

Sir, I have seen this screenshot. I realize that you can’t view it. What I’m asking, is what you need to be able to view it? How to resolve the issue that you have on the screenshot? Because I don’t experience any problems with reaching it right now, nor does my colleague.

I have tried redoing DNS server settings on my hosting’s provider website. I don’t get this error, so I don’t know what is the issue from my side.

March 27, 2024 at 3:38 pm #552771

Artem Temos
Keymaster

Your website is not accessible from all locations. You can check this using this tool for example https://check-host.net/check-ping?host=https%3A%2F%2Faluterassenwelt24.de%2F&csrf_token=276e0d47e47136d2c6af659d88b188321e3d6422&lang=en

Either you provided a wrong URL or your server is not configured correctly.

Kind Regards

March 27, 2024 at 4:58 pm #552802

alexandrakirsh
Participant

You are absolutely right, my apologies, the url is attached

March 27, 2024 at 5:20 pm #552807

Artem Temos
Keymaster

Hello,

Currently, we can’t enter your dashboard because of the following PHP error https://gyazo.com/6d68d541ede1eaa77e3b09d253dedaa4
But this error is not related to our theme. As we can see, you are trying to define a PHP constant somewhere while it is defined in your wp-config.php file.

Kind Regards
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