Click View card or Check out cause cart has encountered an unexpected error

This topic has 3 replies, 2 voices, and was last updated 8 months, 3 weeks ago by Luke Nielsen.

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March 28, 2024 at 8:10 am #552919

worktrt6
Participant

The website work for a month as normal, but from this week, view cart and checkout does not work suddenly.
when clicking to check out, it cause “the cart has encountered an unexpected error”
I have tried to disable all third parties plugin, but the error is same.
Would you please help?

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March 28, 2024 at 1:18 pm #553041

Luke Nielsen
Keymaster

Hello,

Try to enable the Shop/Checkout templates from theme instead of Gutenberg, you need to edit those pages and remove all Gutenberg blocks (https://monosnap.com/file/DYynCYO5DELtMiDQW2E99Yhx3TFPCs). Then define such shortcode for the checkout: https://take.ms/8yG9B , and for the Cart: https://take.ms/1bnqH , then those pages will be shown with the theme’s design.

https://woo.com/document/woocommerce-shortcodes/

Then recheck the issue.

Kind Regards

March 28, 2024 at 10:26 pm #553206

worktrt6
Participant

Hi Luke,
Thank you for your help again.
I tried by your instructions, maybe my step is not correct, I still cannot make it work. would you login as admin to check or send me more detail steps for me to follow.
I will buy the WoodMart license again for another store next month.
Thank you!

March 29, 2024 at 1:19 pm #553339

Luke Nielsen
Keymaster

Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back, You would better make the full backup of your site.

Kind Regards
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