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The menu button does not work in the mobile version.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • April 2, 2024 at 1:14 am #554009

    nparsa276
    Participant

    The menu button does not work in the mobile version.

    I do not use any cache or speedup plugins. And that I tested in different places and the menu button does not open and only the # parameter is added to the url

    April 2, 2024 at 9:35 am #554056

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins that are not directly related to our website’s theme temporarily. We will log in to your account and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    April 5, 2024 at 12:01 am #555039

    nparsa276
    Participant

    Hi,

    I think these plugins are installed correctly. And there is no plugin that interferes with the performance of the site. Please log in and check

    April 5, 2024 at 9:10 am #555080

    Artem Temos
    Keymaster

    As we can see, the website doesn’t load properly on mobile devices. It is most likely affected by some of the installed plugins. Please disable them temporarily so I can check what is wrong.

    April 5, 2024 at 10:18 am #555108

    nparsa276
    Participant

    I have removed all plugins that can affect this issue, please check

    April 5, 2024 at 11:22 am #555127

    Artem Temos
    Keymaster

    It still takes a long time to load. But once the page is loaded, the menu will work correctly. Here is a screenshot https://gyazo.com/0c522a671a0cedbb8f98909568b5aa1f

    April 5, 2024 at 12:25 pm #555164

    nparsa276
    Participant

    ok but i have a new problem.

    Single products, product gallery opens with difficulty, that is, it either skips or does not open at all.

    I will send you a video of this problem.

    April 5, 2024 at 2:05 pm #555202

    Artem Temos
    Keymaster

    Hi,

    Could you please reupload your video in a size smaller than 2MB? Or upload it to some cloud service like Dropbox or Google Drive.

    Thank you in advance

    April 5, 2024 at 2:20 pm #555211

    nparsa276
    Participant

    https://drive.google.com/file/d/1_7szWKsSmB-YcJNCrGTLNKqK0OByDaA8/view?usp=drive_link

    you can see video in this link

    April 5, 2024 at 2:31 pm #555219

    Artem Temos
    Keymaster

    Please disable all plugins that are not related to the theme and switch to the parent theme in Appearance -> Themes.

    April 5, 2024 at 7:30 pm #555301

    nparsa276
    Participant

    https://drive.google.com/file/d/1lHk5RP51YtQI9jRjrVaCe6zjgFYTj7rY/view?usp=drive_link

    I put the theme on parent and deleted the unnecessary plugins.

    But this problem still exists.

    Please log in and check this for yourself.

    Thanks

    April 7, 2024 at 11:29 am #555492

    Artem Temos
    Keymaster

    Hello,

    As we can see, all the plugins are still turned on. Please keep them disabled so we can check the issue.

    Kind Regards

    April 7, 2024 at 12:28 pm #555496

    nparsa276
    Participant

    Hello.

    I can’t disable all plugins because this site is online and has visitors. Disabling all plugins can affect the performance of the entire site.

    Please tell me which plugin to disable so that you can check.

    April 8, 2024 at 9:57 am #555589

    Artem Temos
    Keymaster

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

    Kind Regards

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Viewing 14 posts - 1 through 14 (of 14 total)