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Woocommerce Emails are not working

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • April 5, 2024 at 10:30 pm #555312

    geetha
    Participant

    Hi, I have bought your theme and have ecommerce website. But only WooCommerce emails are not sending. Could you please let me know what’s wrong?

    Thank uou

    April 6, 2024 at 11:02 am #555366

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Navigate to WooCommerce > Settings > Emails > Manage Email notifications.
    Please follow this guide:
    https://woo.com/document/email-faq/

    Best Regards.

    April 8, 2024 at 2:43 pm #555695

    geetha
    Participant

    Hi, Our contact form email is working. And WordPress also sending emails. Only WooCommerce related emails are not working. I changed the order status to completed as well. Still no emails are sending and When we create a account when checkout also email is not sending.

    Any help please?

    Thanks,

    April 8, 2024 at 3:57 pm #555730

    geetha
    Participant

    I have above issue when I use child theme. What is the issue?

    Thank you.

    April 8, 2024 at 4:27 pm #555747

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    It’s possible that the issue lies in the customization of your child theme’s code. You need to activate the parent theme on your site and check the issue.

    Best Regards.

    April 8, 2024 at 6:43 pm #555780

    geetha
    Participant

    yes, When I activate the parent theme then it works. What customization do I need to do for child theme?

    Thanks.

    April 9, 2024 at 12:15 pm #555961

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Maybe you have a lot of third-party code in the child theme which breaks the work of the emails. So, it is an issue with the Child Theme Customization on your Site not an issue at the Theme level.

    You need to reconsider the customization changes done in Child Theme in this regard or Try to create a new child theme.
    https://xtemos.com/docs-topic/setup-child-theme

    Best Regards.

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Viewing 7 posts - 1 through 7 (of 7 total)