Photo gallery on mobile product single page not working anymore

This topic has 21 replies, 2 voices, and was last updated 5 months, 4 weeks ago by Artem Temos.

Viewing 22 posts - 1 through 22 (of 22 total)

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April 27, 2024 at 4:07 pm #561310

BVEdgie
Participant

Hello,
The Photo gallery on mobile product single page won’t work anymore after updating to Woodmart 7.5.1 with patches.

We cannot see the arrow for swiping the pictures (but seems present in the source code, so..?) then we cannot swipe pics… and when clicking on a thumbnail, nothing happens (it’s supposed to highlight and focus to the picture clicked).
This behaviour can’t be reproduced on Chrome Inspection Tool but on REAL MOBILE, yes.
So please try with a real mobile device.

Of course, already tried many things for 3 hours, disabling all cache, etc, etc. So the issue seems to me related to the update or patches.

Please assist quickly.
Thanks

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April 29, 2024 at 9:23 am #561516

Artem Temos
Keymaster

Hello,

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

April 29, 2024 at 3:38 pm #561707

BVEdgie
Participant

See attached

April 29, 2024 at 3:40 pm #561709

Artem Temos
Keymaster

Please keep all plugins that are not related to our theme temporarily turned off.

May 3, 2024 at 4:34 pm #563084

BVEdgie
Participant

So there is a script which is not loaded when using WP Rocket.
I cannot figure out which one, if it’s delayed or so what.
It’s something related to wd-carousel-inner, wd-arrow-inner ?

Can you help?

May 3, 2024 at 4:38 pm #563086

Artem Temos
Keymaster

Please keep all plugins turned off and enable WP Rocket so we can investigate on your website.

May 3, 2024 at 7:31 pm #563121

BVEdgie
Participant

Done, please go ahead.

May 6, 2024 at 9:25 am #563396

Artem Temos
Keymaster

Sorry, but we can’t enter your dashboard at the moment https://gyazo.com/f10239955dd4150ff2d29b9cd4cc9152

May 6, 2024 at 9:32 am #563400

BVEdgie
Participant

You sent wrong IP address.
It’s fixed.

May 6, 2024 at 9:58 am #563425

Artem Temos
Keymaster

As we can see, most of the plugin are still turned on. Please keep all plugins turned off and enable WP Rocket so we can investigate on your website.

May 6, 2024 at 10:19 am #563439

BVEdgie
Participant

The enabled plugins have no incidence on the issue.
Seriously, please update. I’ve renewed the license for your support!

May 6, 2024 at 11:32 am #563488

Artem Temos
Keymaster

OK, please keep them temporarily turned off so we can check this ourselves too.

May 6, 2024 at 2:58 pm #563562

BVEdgie
Participant

As previsouly said, when disabling WP Rocket, it’s OK.
So I think there is a css and/of js files concerned.
Only necessary plugins are kept.
Please check.

May 6, 2024 at 3:03 pm #563568

Artem Temos
Keymaster

There are a few plugins still activated. Please disable them too. And switch to the parent theme in Appearance -> Themes.

May 6, 2024 at 6:21 pm #563656

BVEdgie
Participant

Done

May 7, 2024 at 9:10 am #563722

Artem Temos
Keymaster

We don’t have access to WP Rocket plugin settings https://gyazo.com/359c4ef7eb1c0e35098005496f6f7bec
Please provide us with full admin access.

May 7, 2024 at 12:33 pm #563799

BVEdgie
Participant

OK now.

May 7, 2024 at 2:19 pm #563839

Artem Temos
Keymaster

Thank you. We need to perform a deeper investigation on this. Could you please send us your FTP access so we can effectively debug while editing theme files on your website?

May 9, 2024 at 2:39 pm #564428

BVEdgie
Participant

OK, see attached

May 9, 2024 at 2:48 pm #564436

Artem Temos
Keymaster

We have fixed this on your website. Please test how it works now https://gyazo.com/278ba77038aee417fd205aedf9b2ae84

May 10, 2024 at 12:11 pm #564678

BVEdgie
Participant

Hello,
Sounds good!
Thanks a lot for your help.

May 10, 2024 at 2:13 pm #564707

Artem Temos
Keymaster

Great, you are always welcome!
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