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Apple Pay problem: Shipping cost not calculated when Apple Pay used

Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 11, 2024 at 3:31 pm #564886

    divino123
    Participant

    Hello,

    We have a problem with shipping cost calculation when Apple Pay in used. Apple Pay used thru Woopayments.
    So shipping cost is written but it is not added to total amount for payment.

    Tried different things but nothing worked. When it is in Twently theme and Woodmart core and all same plugins are active, Apple Pay and calculation is working fine.

    May 13, 2024 at 9:06 am #565068

    Artem Temos
    Keymaster

    Hello,

    Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.

    We appreciate your cooperation and look forward to assisting you further.

    Best regards,

    May 14, 2024 at 10:23 am #565397

    divino123
    Participant

    Hello,

    Here pics..

    Either you try apple pay on product page, cart or checkout… it is the same. Probably it is the same for google pay.

    So on 2nd picture you are in apple pay. On 11,10e should be added 5,95e for shipping. When contact details and shipping are entered correctly, system calculate again. At first sight shows the amount that should be, but then it returns it to this wrong 11,10e amount for pure product. Also when you enter this missing details, it is showing a line then for Paid shipping (but the amount is written 4,88e, instead of 5,95e – which is amount 5,95e without VAT).

    Free shipping is over 50e.. Note that shipping is only Italy.

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    May 14, 2024 at 10:43 am #565415

    Artem Temos
    Keymaster

    Hello,

    Could you please send us a short video that demonstrate how it should work with the default WordPress theme?

    Kind Regards

    May 14, 2024 at 11:13 am #565433

    divino123
    Participant

    Hello,

    Sorry cannot make a video but here pics how it looks with default theme.

    You can see that 5,95e is added correctly to the amount.
    It is written again Paid Shipping 4,88e (amount without VAT), but in the total calculation it is added 5,95e correctly.

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    May 14, 2024 at 11:18 am #565437

    Artem Temos
    Keymaster

    Can we switch to the default theme temporarily on your website and check it ourselves?

    Kind Regards

    May 14, 2024 at 11:37 am #565451

    divino123
    Participant

    Sure, this is staging…

    Enter thru login on website.

    May 14, 2024 at 12:24 pm #565480

    Artem Temos
    Keymaster

    We just tested this with both themes and it works correctly. Here is a screenshot https://gyazo.com/89c792535d82535e9abaed5bc651d37b

    Kind Regards

    May 14, 2024 at 2:49 pm #565548

    divino123
    Participant

    Okay, so you didnt changed anything and it is working fine?

    Because this is staging, if we need to fix something we need to do it also in live..

    May 15, 2024 at 9:18 am #565725

    Artem Temos
    Keymaster

    No, we didn’t touch anything on your website.

    May 15, 2024 at 11:17 am #565773

    divino123
    Participant

    Can you check also here on live site?

    May 16, 2024 at 12:36 am #565930

    divino123
    Participant

    Found out that custom code in child theme is causing this, now all is fixed..

    May 16, 2024 at 9:26 am #565965

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

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