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Cart error

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • May 15, 2024 at 6:33 pm #565900

    Pindorama
    Participant

    Hello, We noticed a bug on the website.
    When adding two products to the cart and removing one of them, the “Continue” button disappears from the page and prevents you from proceeding with the purchase of the product. See the attached video. Thanks

    May 16, 2024 at 10:02 am #565994

    Luke Nielsen
    Keymaster

    Hello,

    Please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce
    Enable the Parent theme

    Then activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    May 27, 2024 at 10:21 pm #568556

    Pindorama
    Participant

    Hello,

    We did the recommended process but it didn’t work. The continue button continues to disappear after deleting an item from the cart.

    Can you check, please?

    May 28, 2024 at 10:49 am #568650

    Luke Nielsen
    Keymaster

    Hello,

    Okay but first confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Thank you in advance.

    Kind Regards

    May 29, 2024 at 7:26 pm #569136

    Pindorama
    Participant

    Hello,

    You can continue with the process of deactivating and activating plugins.
    Thanks

    May 30, 2024 at 4:38 pm #569512

    Luke Nielsen
    Keymaster

    Hello,

    The default button is hidden on your side – https://prnt.sc/E3emiY5MV4-_ and another one that is not working properly looks like comes from some 3rd party plugins. So I suggest you enable back the default button and hide the plugin’s button to make it work properly.

    Kind Regards

    June 3, 2024 at 9:31 pm #570337

    Pindorama
    Participant

    Hello,

    We are not aware of this fact. Can you explain to me where I find this code and how to display it again, please?
    Thanks

    June 4, 2024 at 10:04 am #570428

    Luke Nielsen
    Keymaster

    Hello,

    Navigate to Appearance -> Customize -> Additional CSS and then hide this https://prnt.sc/cC0VoVuFlvjW CSS, clear the cache and recheck the issue.

    Kind Regards

    June 4, 2024 at 9:49 pm #570643

    Pindorama
    Participant

    Sorted out! Thank you very much

    June 5, 2024 at 10:35 am #570723

    Luke Nielsen
    Keymaster

    Hello,

    If you need any further assistance, please don’t hesitate to reach out. I am more than happy to help.

    Wishing you all the best.

    Kind regards

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