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Prebuilt websites error.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • May 18, 2024 at 6:05 pm #566477

    apiwat.mo
    Participant

    I imported Woodmart Main but got this message: “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.”

    And I turned off all the other plugins.
    – WoodMart core
    – WooCommerce
    – Elementor
    – My WPBakery Page Builder doesn’t have it, so I can’t close it.

    What should I do? I tried for hours.

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    May 20, 2024 at 9:21 am #566600

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please, provide us with your admin access so we can log in and check this on your side.

    Thank you in advance.

    May 21, 2024 at 4:11 am #566963

    apiwat.mo
    Participant

    This is admin access information.

    May 21, 2024 at 9:28 am #567011

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function
    https://gyazo.com/836c3397ba927cb527fc2476cfc2f1f3
    https://gyazo.com/f5d04b8502164a8de7d2a0205c7ed8a6

    Kind Regards

    May 21, 2024 at 7:02 pm #567308

    apiwat.mo
    Participant

    Thank you. I have contacted the service provider. It’s now stuck at 75%, better than the first time it was stuck at 30%.
    I’ll contact you to extend the time again.

    May 22, 2024 at 9:32 am #567394

    Artem Temos
    Keymaster
    Xtemos team

    As we can see, the timeout value is still the same. Here is a screenshot https://gyazo.com/a9e661e0d6fc6972c8fb85e1867898e5

    May 22, 2024 at 12:20 pm #567457

    apiwat.mo
    Participant

    Do you have any advice? I have informed the supervisor. He said fix it in .htaccess by adding
    php_value max_execution_time 240000
    php_value max_input_time 240000
    php_value memory_limit 512M
    php_value upload_max_filesize 512M
    php_value post_max_size 512M

    But it still doesn’t seem like it used to be.
    What should I do?

    thank you

    May 22, 2024 at 2:10 pm #567473

    Artem Temos
    Keymaster
    Xtemos team

    There is a different timeout limit on your webserver. Not just PHP execution timeout. You need to consult with your hosting provider for help.

    May 22, 2024 at 3:37 pm #567508

    apiwat.mo
    Participant

    Thank you , I’ll consult with the admin.

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