Empty basket text not showing when cart is cleared
-
1. Go here https://ultimatejuice.co.uk/product/aspire-cleito-120-mesh-coils-pack-of-5-mesh-0-15ohm/
2. Click “add to basket”
3. Click “view basket”
4. “Remove” the added item
5. Page stays blank and doesn’t load empty cart text
Hello,
Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.
Best Regards.
Hello,
Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.
Best Regards.
I dont want to do that just yet on live site. But also if you look on the cart and change qty to 0 it works.,.. the bug happens only when you delete last time with the X
Hello,
In this case, you need to create a staging development copy of your website. There, you will be able to do such experiments without any harm to your production website.
The below article will help you to create it:
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Best Regards.
Please see video here:
https://www.loom.com/share/3640dcdf3eb44c77bc977bd68e1210c4
Staging site clear cart works https://ultimatejuice.dev but the live site doesn’t work.
Hello,
Please deactivate all the 3rd party plugins and activate only theme-required plugins on the live site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will further check on your site and give you a possible solution.
Best Regards.
Did you watch my video in full? I did exactly what you asked. Cleared all plugins and same issue. Please watch video
Hello,
Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.
Thank you in advance.
Best Regards.
I already did all of this in my video same way you want to do it. The issue does not show on staging site so it is not plugin or theme related, it is server related. Live website is NGINX and dev server is LITESPEED. What else can we do here to debug because we can not do again plugin and theme off on live website
Hello,
This problem is not related to our theme or any plugins which you have checked on the staging site. I suggest you contact server support. They will guide you better.
If you have any questions feel free to contact us.
Best Regards.
.
