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Back to Product Issue

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  • May 21, 2024 at 4:43 pm #567253

    sumeet.mehta
    Participant

    I our woodmart theme we are facing an issue with the single product page. The shop button when hovered displays ‘back to shop’ however in a black shaded box. Please see attached screenshot.

    I have deactivated all plug-ins and then reactivated these however the issue was not resolved. Can you please urgently assist with this request.

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    May 21, 2024 at 4:47 pm #567255

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    May 22, 2024 at 10:16 am #567421

    sumeet.mehta
    Participant

    Dear Team,

    Below is the user name and password for access. Since I am not technical, I would kindly request that if you could please deactivate the plug-ins and after checking reactivate please.

    Grateful for your help and support.

    Kindest regards,
    Sumeet

    • This reply was modified 6 months, 3 weeks ago by Artem Temos.
    May 22, 2024 at 10:23 am #567425

    Artem Temos
    Keymaster

    Hello,

    Please use the private content field to post your website information.

    Also, keep all plugins that are not related to our theme temporarily turned off.

    Kind Regards

    May 22, 2024 at 5:56 pm #567541

    sumeet.mehta
    Participant

    Any update please on my case. Thank you.

    May 23, 2024 at 9:52 am #567613

    Artem Temos
    Keymaster

    Please keep all plugins that are not related to our theme temporarily turned off so we can check it.

    Kind Regards

    May 23, 2024 at 11:53 am #567704

    sumeet.mehta
    Participant

    Dear Support team, as I mentioned earlier, once you log-in you can deactivate the plug-ins for testing and once complete re-activate the deactivated ones. This way you have full control of when to do what you require.

    May 23, 2024 at 12:55 pm #567749

    Artem Temos
    Keymaster

    Please deactivate them by yourself so we don’t break anything on your website.

    May 23, 2024 at 1:39 pm #567759

    sumeet.mehta
    Participant

    Dear Support team, I have de-activated all plug-in with exceptption of:

    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    And WooPayments plug-in, since it relates to payments and is linked with Stripe.

    Once your test is completed please let me know and I will then reactivate

    Thank you

    May 23, 2024 at 2:25 pm #567761

    Artem Temos
    Keymaster

    It looks like the issue is caused by the custom code in the child theme. When we switch to the parent theme, it works correctly. Please test it from your end.

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