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Javacript Errors CookieYes plugin

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • May 26, 2024 at 1:04 pm #568231

    viktoras.deni
    Participant

    Hi, after instaling a CookieYes plugin for consent move v2, i have an issue. If a user reject all cookies, after refreshing the page i have a javascript error in the console
    Uncaught ReferenceError: sbjs is not defined
    at t.setOrderTracking (order-attribution.min.js?ver=8.8.3:1:759)
    at order-attribution.min.js?ver=8.8.3:1:1220
    at order-attribution.min.js?ver=8.8.3:1:2065.
    The result is that nothing is working, menu, slider , cart …. Everything related on javascript

    May 27, 2024 at 10:48 am #568342

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    May 27, 2024 at 9:29 pm #568551

    viktoras.deni
    Participant

    Hi, i tried what you suggested. I switched to the WordPress Twenty Twenty-Four theme, and everything seems to be working fine. It looks like the issue is with the WoodMart theme. If necessary, I can provide you with admin credentials to check it out.

    Thank you.

    May 28, 2024 at 9:11 am #568592

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    May 28, 2024 at 6:39 pm #568830

    viktoras.deni
    Participant

    Hi, please give me your email to create a user for you

    May 29, 2024 at 9:29 am #568922

    Artem Temos
    Keymaster

    You can use any random email and post the information here, using the private content field.

    May 30, 2024 at 6:24 pm #569552

    viktoras.deni
    Participant

    Hi again,

    • This reply was modified 11 months, 1 week ago by viktoras.deni.
    May 31, 2024 at 9:14 am #569628

    Artem Temos
    Keymaster

    We tried to reject all cookies but didn’t see the mentioned error. Could you please clarify how to reproduce the problem? https://gyazo.com/642eb1030ec097a653468895954ff3b0

    May 31, 2024 at 6:55 pm #569854

    viktoras.deni
    Participant

    Hi,
    Please deactivate maintenance, then reject all cookies and refresh the page.

    June 3, 2024 at 9:24 am #570097

    Artem Temos
    Keymaster

    This error is generated by WooCommerce JS file. We tested with other themes on your website and it is still there. Check the screenshots

    https://gyazo.com/b40d02ef925bffeb2eb126bc426ea673
    https://gyazo.com/bcd3410727b9ccfb7f01a453993db4d3

    June 3, 2024 at 9:31 pm #570338

    viktoras.deni
    Participant

    Hi again. I also installed this plugin at another website and i have no errors there, So i assumed that it has to do with your theme

    June 4, 2024 at 9:27 am #570415

    Artem Temos
    Keymaster

    Hi,

    No, it is not related to the theme since the error also exists on other themes. You can see it on the screenshots provided in the previous reply.

    Kind Regards

    June 4, 2024 at 7:58 pm #570632

    viktoras.deni
    Participant

    Ok thank you.

    June 5, 2024 at 9:27 am #570692

    Artem Temos
    Keymaster

    You are welcome. Feel free to contact us if you have any further questions.

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Viewing 14 posts - 1 through 14 (of 14 total)