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Can’t edit pages with elementor

Viewing 17 posts - 1 through 17 (of 17 total)
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    Posts
  • May 26, 2024 at 3:48 pm #568236

    longjump
    Participant

    Hello, I installed the woodmart theme activated every plugin but when I choose to edit the page with elementor I get 404 error.

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    May 27, 2024 at 11:24 am #568363

    Luke Nielsen
    Member

    Hello,

    Could you please check how it works with the default WordPress theme like WooCommerce Storefront to understand whether it is our theme issue?

    Kind Regards

    May 27, 2024 at 2:02 pm #568431

    longjump
    Participant

    Hello, on Twenty Twenty-Four theme everything is working as you can see on the attached screenshot

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    May 27, 2024 at 5:34 pm #568524

    Luke Nielsen
    Member

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    THank you in advance.

    Kind Regards.

    May 27, 2024 at 5:36 pm #568526

    longjump
    Participant

    Sure, you can do whatever you need. you have the permission

    May 27, 2024 at 9:32 pm #568552

    longjump
    Participant

    Now I reinstalled the theme and I’ve choose WPBakery Page Builder instead of Elementor but I still get the same error.

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    May 28, 2024 at 3:49 pm #568782

    Luke Nielsen
    Member

    Hello,

    I would like to request temporary FTP access to the server files to take a better look at the issue there.

    Thank you in advance.

    Kind Regards

    May 28, 2024 at 3:57 pm #568784

    longjump
    Participant

    I shared the info on private, thank you.

    May 28, 2024 at 4:07 pm #568792

    Luke Nielsen
    Member

    Hello,

    Could you please check the access on your side? Because on my side it’s not working: https://prnt.sc/wEGMuUKxlK5B

    Thank you for your time.

    Kind Regards

    May 28, 2024 at 4:14 pm #568793

    longjump
    Participant

    I shared additional info in private, thank you.

    May 29, 2024 at 4:25 pm #569086

    Luke Nielsen
    Member

    Hello,

    Sorry but there is some confirmation code when logging, I suggest you ask the server support to help gain FTP access.

    Thank you for your time.

    Kind Regards

    May 29, 2024 at 5:12 pm #569105

    longjump
    Participant

    Hello, I shared on private message

    May 29, 2024 at 5:27 pm #569114

    Luke Nielsen
    Member

    Hello,

    Tried to connect via FTP and SFTP but unsuccessfully – https://prnt.sc/OZRtruPy2OE2, did you try to ask the hosting support for help to find the relevant access?

    Thank you for your time.

    Kind Regards

    May 29, 2024 at 5:40 pm #569123

    longjump
    Participant

    Hello,

    May 29, 2024 at 9:20 pm #569153

    longjump
    Participant

    Hello, I installed the theme on another domain on another hosting provider.

    I’m able to make changes with elementor, there is some error with the hosting.

    May 29, 2024 at 11:03 pm #569161

    longjump
    Participant

    I changed the hosting provider now everything is working perfect. Thanks

    May 30, 2024 at 10:24 am #569273

    Luke Nielsen
    Member

    Hello,

    Glad that the issue is gone. In case you need any additional help, I’d be more than happy to assist you.

    Have a good day!

    Kind Regards

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