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can’t make change in theme settings

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • May 29, 2024 at 2:00 pm #569005

    yassmingad111
    Participant

    Dear,
    I tried to change the Instinct settings, but I keep getting a message saying I’m not allowed to. You can see this in the screenshot I provided.

    best regards,

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    May 29, 2024 at 2:15 pm #569020

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    May 29, 2024 at 9:41 pm #569155

    yassmingad111
    Participant

    dear,
    you will find admin access details in the private content

    May 30, 2024 at 9:46 am #569234

    Artem Temos
    Keymaster

    We see that most of the plugins are still turned on. Please disable them temporarily.

    May 30, 2024 at 12:27 pm #569390

    yassmingad111
    Participant

    hello,
    I disable all the plugins except for :
    – WoodMart core
    – WooCommerce
    – Elementor

    May 30, 2024 at 12:30 pm #569391

    Artem Temos
    Keymaster

    We see that your server blocks this request for some reason https://gyazo.com/9c9f89dbc499d2d32396cfd59f85e48f
    You need to contact your host and ask to check this problem. Most likely, there are some errors in the log file, so you can ask them for these errors so we can check them and try to solve the problem.

    May 30, 2024 at 12:39 pm #569396

    yassmingad111
    Participant

    hello,
    I will contact them and I will return to you.
    thank you

    May 30, 2024 at 6:37 pm #569554

    yassmingad111
    Participant

    Hello,
    I contacted my hosting service and the problem is resolved so you can now check my problem with the theme settings.

    May 31, 2024 at 9:08 am #569627

    Artem Temos
    Keymaster

    As we can see, the error is still there. It means that the server still blocks that particular request. What problem did they solve exactly?

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Viewing 9 posts - 1 through 9 (of 9 total)