Home › Forums › WoodMart support forum › Filters does not work and it seems that template is crashing

Filters does not work and it seems that template is crashing

Viewing 30 posts - 1 through 30 (of 30 total)
  • Author
    Posts
  • June 4, 2024 at 10:14 pm #570652

    gigaparts.gr
    Participant

    Hello

    When i select one category and i choose filter nothing happens. once i refresh page everything works ok.

    Also sometimes it seems that theme is crashing.

    See video to understand better in private

    June 5, 2024 at 11:34 am #570754

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked your site and the filters are working fine on your site.
    See video for clarification:
    https://uploadnow.io/f/RSzJhhp

    Sometimes, outdated or cached files can cause display issues. Check back your site after completely clearing the browser cache.

    Best Regards.

    June 5, 2024 at 11:59 am #570762

    gigaparts.gr
    Participant

    I have no cache enabled. Also you didnt replicate my problem. check my video and do as i did.

    June 5, 2024 at 2:05 pm #570804

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please share the page URL where the issue is situated?

    Best Regards

    June 5, 2024 at 2:22 pm #570813

    gigaparts.gr
    Participant

    https://new.laviehome.gr/product-category/textiles/bedroom/bedsheets/
    once you vidit this, select category ΣΕΤ ΣΕΝΤΟΝΙΑ and choose brand. You will see the issue

    June 5, 2024 at 3:12 pm #570833

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the wp logins details so i will check and give you a possible solution.

    Best Regards.

    June 6, 2024 at 11:11 am #571018

    gigaparts.gr
    Participant

    Filters problem has been resolved. What about the css problem that you see on video i sent?

    June 6, 2024 at 11:30 am #571029

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say i have not seen any css problem on your video. Please describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

    Best Regards.

    June 6, 2024 at 12:03 pm #571038

    gigaparts.gr
    Participant

    Hello

    See again the problem. You can see that on video too

    Attachments:
    You must be logged in to view attached files.
    June 6, 2024 at 12:05 pm #571040

    gigaparts.gr
    Participant

    You can see the discount that is displayed wrong. once i refresh everything is ok

    https://www.loom.com/share/26ed871d78b3405c81984160ea7ef6e0

    June 6, 2024 at 1:13 pm #571072

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have checked your site and your discount price is showing fine.
    See Video for clarification:
    https://uploadnow.io/f/TQNRjJF

    Please check the issue after completely clearing the browser cache or check the issue in incognito mode. Because I have checked your site it is working fine.

    If you have any questions feel free to contact us.

    Best Regards.

    June 6, 2024 at 4:49 pm #571144

    gigaparts.gr
    Participant

    To be honest this does not happen all the time so i do not know how to replicate this. It just happened again. I send you a video again. Also i saw the footer is crashed with popup. Maybe has to do something with that? This is really crucial for me because i am preparing to launch my new webshop.

    June 7, 2024 at 9:46 am #571225

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Seems that it is a cache, Please disable the CDN and remove the server cache/browser cache /site cache and check the issue.

    Best Regards.

    June 7, 2024 at 10:13 am #571237

    gigaparts.gr
    Participant

    As i mentioned i have no cache or CDN

    June 7, 2024 at 11:01 am #571259

    gigaparts.gr
    Participant

    It happend again and i send you source code from Chrome. I do not know if that helps.

    June 7, 2024 at 11:02 am #571260

    gigaparts.gr
    Participant

    I resend you file

    EDIT i cannot send you this file in txt or rar. You need that?

    • This reply was modified 6 months, 1 week ago by gigaparts.gr.
    June 7, 2024 at 3:51 pm #571361

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards.

    June 7, 2024 at 4:16 pm #571370

    gigaparts.gr
    Participant

    Hello

    I send you login

    June 8, 2024 at 11:36 am #571466

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please check it again after removing the browser and site cache?

    Also, if you still see the issues, please share the small video so I will forward this issue to the lead developer and he will check and give you the possible solution.

    Now I did not see any issue on the site.

    Best Regards.

    June 12, 2024 at 3:17 pm #572264

    gigaparts.gr
    Participant

    Hello.

    It keeps happening.
    I send you video as requested

    https://www.loom.com/share/0009a443f2724e9cb80ae0cc0c50ce41

    June 12, 2024 at 3:52 pm #572291

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say I have not seen the issue on your site. I have checked your site again and it is always showing fine.
    See Screenshot for clarification:
    https://ibb.co/zFpKqSk

    Best Regards.

    June 18, 2024 at 10:32 am #573395

    gigaparts.gr
    Participant

    This matter keeps happening. I need to run my webite live and i cant

    June 18, 2024 at 10:53 am #573413

    Artem Temos
    Keymaster

    Hello,

    We still can’t reproduce it. Maybe you can perform some extra steps to see the problem. Please send us step-by-step instructions so we can do the same process. Also, the admin access you provided earlier doesn’t work.

    Kind Regards

    June 18, 2024 at 10:59 am #573415

    gigaparts.gr
    Participant

    Every time the popup is activated this happens. So you need to activate popup.

    I send you new password

    June 18, 2024 at 3:28 pm #573547

    Artem Temos
    Keymaster

    We still can’t reproduce the issue. Here is a video https://monosnap.com/file/4NOfHRh94MNCxnytcQtCHQGx1C50Ss

    June 20, 2024 at 11:02 am #574070

    gigaparts.gr
    Participant

    Hello

    I disabled popup to see if this error will stop. it happened again. see image.

    I am getting a bit nervous. I have almost finisehed working on a new website. I am almost done to go live and i have 2 issues with css that cannot be fixed. I have serious problem. I spent more than one month to fix this. I need a solution asap.

    Attachments:
    You must be logged in to view attached files.
    June 20, 2024 at 11:50 am #574098

    Artem Temos
    Keymaster

    Hello,

    Try to go to Theme Settings -> Performance -> CSS and enable the following styles to be always loaded https://gyazo.com/af26f882f4bb92294fab06939a5d918b

    Kind Regards

    June 20, 2024 at 12:12 pm #574110

    gigaparts.gr
    Participant

    I enabled it. I will test and inform you

    June 20, 2024 at 1:01 pm #574135

    gigaparts.gr
    Participant

    The problem with bubbles seems resolved. The actual problem isnt. see image. The footer again failed.

    Attachments:
    You must be logged in to view attached files.
    June 20, 2024 at 2:19 pm #574172

    Artem Temos
    Keymaster

    Try to add the following file as well https://monosnap.com/file/MGCRSGOgerCupM1GFvd6AG64MfA366

  • Author
    Posts
Viewing 30 posts - 1 through 30 (of 30 total)