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rankmath not working correctly with woodmart theme.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • June 6, 2024 at 2:04 pm #571092

    Pipeworkpieces
    Participant

    Hello,
    When I am using woodmart theme my rankmath is not working correctly.
    When I contacted rankmath support after investigating this is what they shared to me.
    Are you aware of this issue and do you have a fix for it ?
    Lewis

    Hello,

    The issue is coming from your theme. The short paragraph tool isn’t passing when Woodmart is enabled. If you switch to a different theme, the test will pass and that’s why our plugin doesn’t highlight any paragraph when you use the highlighting tool. It could be related to how your theme saves data in the database. You should get in touch with Woodmart’s support and inform them about the issue. They might already have a fix for this.

    Please do not hesitate to let us know if you need our assistance with anything else.

    June 6, 2024 at 2:46 pm #571106

    Artem Temos
    Keymaster

    Hello,

    To better assist you with the issue regarding RankMath not working correctly with the WoodMart theme, we need more information about the problem. Could you please provide some screenshots and detailed steps on how to reproduce the issue on your website?

    This will help us understand the problem better and find an appropriate solution.

    Kind Regards

    June 6, 2024 at 2:59 pm #571113

    Pipeworkpieces
    Participant

    good morning .
    sure this video shows how the rankmnath tool to show the long paragraph is not working correctlty.

    https://www.awesomescreenshot.com/video/28388026?key=c2ce04807e8646d7b86c05adb85b5d16

    June 6, 2024 at 4:39 pm #571142

    Artem Temos
    Keymaster

    Hello,

    Thank you for providing the video. To further diagnose and resolve the issue, could you please try the following steps:

    Disable all plugins that are not related to our theme to see if there’s a conflict with another plugin.

    Let us know if we are allowed to switch between themes to test if the issue persists when using a default WordPress theme.

    These steps will help us determine if the issue is specifically related to the WoodMart theme or caused by another factor.

    Kind Regards

    June 6, 2024 at 4:50 pm #571145

    Pipeworkpieces
    Participant

    yes but on my test staging site.
    That is where rankmath stated it is your theme.
    login credentials for staging site are below.

    June 6, 2024 at 4:59 pm #571147

    Artem Temos
    Keymaster

    Please temporarily turn off all plugins that are not related to our theme.

    June 6, 2024 at 5:02 pm #571148

    Pipeworkpieces
    Participant

    done

    June 6, 2024 at 5:24 pm #571152

    Artem Temos
    Keymaster

    Hello,

    Thank you for disabling the plugins. We tested the functionality with the default WordPress theme, but it doesn’t seem to work either. Could you please record a video demonstrating how it works with the default theme? This will help us better understand the problem and find a suitable solution.

    Kind Regards

    June 6, 2024 at 6:15 pm #571156

    Pipeworkpieces
    Participant

    you are correct I also do not see it working now.
    I have contacted rankmath and will advise you what they say

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Viewing 9 posts - 1 through 9 (of 9 total)