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Critical error

Viewing 13 posts - 1 through 13 (of 13 total)
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  • June 11, 2024 at 5:00 pm #572065

    gigaparts.gr
    Participant

    Hello

    I am facing a critical error on this category.

    https://new.laviehome.gr/product-category/textiles/bedroom/bedsheets/

    All plugins has been disabled.

    With Twenty Twenty-FourVersion: 1.1 works ok.

    Please advise this is critical.

    June 11, 2024 at 5:08 pm #572068

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    June 12, 2024 at 8:50 am #572130

    gigaparts.gr
    Participant

    All plugins are disabled. I send you credentials

    June 12, 2024 at 11:15 am #572190

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    June 12, 2024 at 11:16 am #572191

    gigaparts.gr
    Participant

    I have already tried it with default

    With Twenty Twenty-FourVersion: 1.1 works ok.

    June 12, 2024 at 11:19 am #572195

    Artem Temos
    Keymaster
    Xtemos team

    When we test it on your website we see the same error on the single product page. Here is a screenshot https://monosnap.com/file/bP8yEt00wka2kJobqeSNlLwURz4Ayc

    June 12, 2024 at 11:26 am #572199

    gigaparts.gr
    Participant

    i see. Once i tested it it was working ok.

    What do we do from now on?

    June 12, 2024 at 11:31 am #572202

    Artem Temos
    Keymaster
    Xtemos team

    It looks like a WooCommerce bug. Try to recreate this product from scratch and check if it helps.

    June 12, 2024 at 11:38 am #572206

    gigaparts.gr
    Participant

    I see. You changed sidebar? all my widgets are now gone. I add them again in shop page widget area and does not appear in front end

    June 12, 2024 at 11:41 am #572207

    gigaparts.gr
    Participant

    Its ok now. For some reason it took really long time to update frontend. Again no cache enalbed

    June 12, 2024 at 3:06 pm #572262

    Artem Temos
    Keymaster
    Xtemos team

    Let me know if the issue is sorted out.

    June 12, 2024 at 3:18 pm #572266

    gigaparts.gr
    Participant

    I deleted this reference and it seems ok now. Thank you though

    June 12, 2024 at 4:39 pm #572300

    Artem Temos
    Keymaster
    Xtemos team

    Great, you are welcome! Feel free to contact us if you have any further questions.

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Viewing 13 posts - 1 through 13 (of 13 total)