Home › Forums › WoodMart support forum › WPBakery Drag and Drop Elements aren’t working

WPBakery Drag and Drop Elements aren’t working

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • June 13, 2024 at 6:18 pm #572598

    nick-7761
    Participant

    The drag and drop feature of WPBakery does not work

    June 14, 2024 at 11:56 am #572720

    Hung Pham
    Keymaster

    Hello nick-7761,

    Thanks for reaching to us.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    June 14, 2024 at 1:24 pm #572762

    nick-7761
    Participant

    I just changed it to Twenty Twenty and the issue went away so I’m assuming it the theme. Also with Woodmart activated I disabled all none required plugins and the problem still persists.

    June 15, 2024 at 8:58 am #572907

    Hung Pham
    Keymaster

    Hello nick-7761,

    Thanks for details.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    June 17, 2024 at 7:37 pm #573326

    nick-7761
    Participant

    Sorry for the delay!

    June 18, 2024 at 7:57 am #573373

    Hung Pham
    Keymaster

    Hello nick-7761,

    Thanks for details.

    I updated WPBakery plugin to the latest version and the drag & drop functionality is working now https://go.screenpal.com/watch/cZ1Ff8VNMjh

    Regards

    June 18, 2024 at 1:06 pm #573486

    nick-7761
    Participant

    Thanks! It does seem to be working on pages now! Although building slides it’s not working. Is that something you can look into? The credentials I gave you are still active.

    June 19, 2024 at 1:25 pm #573798

    Hung Pham
    Keymaster

    Hello nick-7761,

    Thanks for details.

    I tested with the Slides and it worked perfectly as well https://we.tl/t-qzr6XkBIL3

    Regards

    June 19, 2024 at 3:44 pm #573853

    nick-7761
    Participant

    Thanks, it initially wasn’t working but it did start working for me as well. Thanks so much for fixing these issues!

    June 20, 2024 at 12:18 pm #574113

    Hung Pham
    Keymaster

    Hello nick-7761,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

The topic ‘WPBakery Drag and Drop Elements aren’t working’ is closed to new replies.