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Zakeke product design
- This topic has 11 replies, 2 voices, and was last updated 4 days, 22 hours ago by
Luke Nielsen.
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AuthorPosts
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June 14, 2024 at 12:57 am #572640
RS53ParticipantHi,
Whenever we open a product which we can design in Zakeke, the design tool opens in the single product page at most bottom part. This is really confusing because customer don’t know this and thing nothing happens because the design tool does not show at the top of the page. In Mobile view this is working correctly and as expected.
Can someone look into this please? In private content area temporary login and more details available.
Thanks
June 14, 2024 at 12:36 pm #572738
Luke NielsenKeymasterHello,
Please clarify how you have defined Zakeke at the bottom of the product page.
I await your response.
Kind Regards
June 14, 2024 at 2:59 pm #572787
RS53ParticipantHello,
I did not define anything, this is happening automatically. So I did not influence the layout or whatsever.
Thanks
June 14, 2024 at 4:32 pm #572827
Luke NielsenKeymasterHello,
Contact the plugin’s developers and ask them which hook they use to show that area from the plugin. Then try to define the “WooCommerce Hook” element in the place you want with the mentioned hook defined in its settings – https://prnt.sc/xjs3U3BFfpza
Clear the cache and recheck the issue.
Kind Regards
June 17, 2024 at 2:02 pm #573184
RS53ParticipantHi,
Can you check private area please?
Thanks!
June 18, 2024 at 5:27 pm #573599
Luke NielsenKeymasterHello,
Could you please check how it works with the default WordPress theme like WooCommerce Storefront to understand whether it is our theme issue or not?
Kind Regards
June 18, 2024 at 9:49 pm #573647
RS53ParticipantHi,
I have tested with twenty twenty four. When I press customize it is opening Zakeke designer without any problem, so seems to be a Woodmart issue.
I cannot keep staging site to show as it is slowing down the live website.
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This reply was modified 1 week, 3 days ago by
RS53.
June 19, 2024 at 3:10 pm #573834
Luke NielsenKeymasterHello,
You told before that the issue is related to the area of the plugin that is shown at the bottom of the page. So now the issue with opening Zakeke designer? Please clarify how I can replicate it and send access to the staging site.
Also, looks like there is no such staging site – https://prnt.sc/2mvMri-GIwIH, could you please recheck it?
Kind Regards
June 19, 2024 at 3:49 pm #573858
RS53ParticipantHello,
Apologies, English is not my native language.
What I mean by opening Zakeke Designer is the following. The Zakeke Designer opens correct on the single page with the twenty twenty four theme. With Woodmart the Zakeke designer opens below the footer.
So it is not regarding opening the Zakeke Designer but regarding the place of it on the page.
This is what I mean an issue with Woodmart theme
June 19, 2024 at 4:55 pm #573891
Luke NielsenKeymasterHello,
In this case, please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.
Thank you in advance.
Kind Regards.
June 19, 2024 at 10:22 pm #573955
RS53ParticipantHi,
Sure, I have created a clone website. Please see private area for login link.
You can disable and install any theme, but please do not transfer WooCommerce payments etc to this website from live website (you see a notification in clone website admin)
Please test with new theme a single product (see private area).
June 24, 2024 at 9:29 am #574816
Luke NielsenKeymasterHello,
Please accept my apologies for the delay.
It looks like the area from that plugin is not showing now – https://prnt.sc/vH1jZRI4PsHo, could you please clarify how to enable it?
Looking forward to hearing back from you!
Kind Regards
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This reply was modified 1 week, 3 days ago by
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