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Issue with Redirecting Domain to Home Page

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  • June 19, 2024 at 4:50 pm #573883

    david.xu
    Participant

    Dear Woodmart Technical Team,

    I am experiencing an issue with my website where accessing it through the domain does not redirect to the home page but rather to a default page. When I access the site via xxx.com/home, it works correctly and displays the home page as expected.

    I have already checked the settings under Settings -> Reading, and the homepage is correctly configured to point to the home page. Despite spending several hours troubleshooting, I have not been able to identify the cause of this issue.

    Could you please assist me in resolving this problem? Any help would be greatly appreciated.

    Thank you in advance for your support.

    Best regards,

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    June 19, 2024 at 4:59 pm #573893

    david.xu
    Participant

    Any one help pls

    June 19, 2024 at 5:03 pm #573895

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards

    June 19, 2024 at 5:09 pm #573900

    david.xu
    Participant

    Since our website is newly built and does not contain any sensitive information, I am willing to create a temporary account for you to inspect our website and help identify the problem. Could I kindly request your generous support? Thank you very much for your assistance.

    June 19, 2024 at 5:22 pm #573907

    david.xu
    Participant

    Dear Artem

    I tried to use your suggestion, the problem still exists, and although I use other themes, I still end up on the default page, wooemart!

    June 19, 2024 at 5:24 pm #573908

    Artem Temos
    Keymaster

    Do you mean that this problem exists on other themes as well? So it is not caused by our WoodMart theme.

    June 19, 2024 at 5:26 pm #573911

    david.xu
    Participant

    But dear, The final page is still the woodmart page, what’s the reason? Or, what other things should I look into? I would like to get your professional advice.

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    June 19, 2024 at 5:29 pm #573920

    Artem Temos
    Keymaster

    Judging by your screenshot, it appears to be just a list of posts. This suggests that you are showing the blog page rather than the intended home page.
    We don’t understand what is the problem and how it is related to our theme. What exactly do you call “woodmart page” and why?

    June 19, 2024 at 5:35 pm #573922

    david.xu
    Participant

    Thanks for your prompt response. I apologize if my previous message was unclear.

    In my WordPress backend, I have explicitly set the homepage to be the landing page when accessing the domain. However, in practice, the domain redirects to a blog page instead of the intended home page. Additionally, this blog page is not the one we created ourselves.

    I am uncertain where the issue lies. Since our website is newly built and does not contain any sensitive information, I am willing to create a temporary account for you to inspect our website and help identify the problem. Could I kindly request your generous support? Thank you very much for your assistance.

    June 20, 2024 at 9:15 am #574008

    Artem Temos
    Keymaster

    Hello,

    As we can see, the home page is different now. Have you solved the issue? What was the problem?

    Kind Regards

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