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Urgent Query Theme broken

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • June 25, 2024 at 2:34 pm #575346

    ahtesham53
    Participant

    Hi,
    I noticed today that theme is broken somehow. I attached the screenshot of the notification appearing on Appearance>Theme. Please have a look.

    I would be grateful to you if you fix this as soon as possible.

    Thanks,
    Best Regards,
    Ahtesham

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    June 26, 2024 at 8:43 am #575508

    Hung Pham
    Keymaster

    Hi ahtesham53,

    Thanks for reaching to us.

    Please read through documentation to install theme correctly https://xtemos.com/docs-topic/installation-process/

    Regards,

    June 26, 2024 at 10:58 am #575565

    ahtesham53
    Participant

    Hello Hung,
    I tried many times installing theme by method 1 you suggested in the documentation but it wasn’t installed this way, so I uploaded and unzip the theme using method 2.

    Now, what should I do? what are the implications of these notification, does this effect my website? because I have almost completed my site.

    Please suggest me the solution without affecting my website, I followed the way 2 as you guided in documentation.

    Thanks!

    June 26, 2024 at 11:34 am #575594

    Hung Pham
    Keymaster

    Hi ahtesham53,

    You uploaded entire theme package instead of .zip archive file only. Please delete these folders https://prnt.sc/sGsvTBqDrg7g

    Regards,

    June 26, 2024 at 11:43 am #575598

    ahtesham53
    Participant

    Sorry your screenshot is broken.

    June 26, 2024 at 11:47 am #575602

    Hung Pham
    Keymaster

    Hi ahtesham53,

    Here is new link https://ibb.co/L6BFcp5

    Regards,

    June 26, 2024 at 11:48 am #575604

    ahtesham53
    Participant

    Thanks for the new link let me delete these folders.

    June 26, 2024 at 11:57 am #575613

    ahtesham53
    Participant

    Hi Hung,
    I deleted the all those extra folders, now I don’t see those errors. All good now?

    Thanks for the help.

    Best Regards,
    Ahtesham

    June 26, 2024 at 8:10 pm #575742

    ahtesham53
    Participant

    Hi hung,
    I couldn’t open pages with Elementor and website responding very slow, Is it because of theme?

    Thanks!

    June 27, 2024 at 9:47 am #575806

    Hung Pham
    Keymaster

    Hi ahtesham53,

    I can create new page with Elementor, please double check https://prnt.sc/IVYr7Kh_QGLz

    Regards,

    June 27, 2024 at 10:15 am #575834

    ahtesham53
    Participant

    Hello Hung,
    It wasn’t opening yesterday, but it is fine now. could you please confirm everything with the theme is fine. I can see you downloaded plugin wp file Manager you may remove it, if all is good.

    I am waiting for your confirmation.

    Thanks!

    June 28, 2024 at 2:54 pm #576225

    Hung Pham
    Keymaster

    Hi ahtesham53,

    First of all, Iā€™m really sorry have taken long time to reply you.

    Yes, you are free to remove it.

    Regards,

    June 28, 2024 at 3:16 pm #576239

    ahtesham53
    Participant

    It’s okay thanks for your help. šŸ™‚

    June 29, 2024 at 6:28 am #576346

    Hung Pham
    Keymaster

    Hi ahtesham53,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

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