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If catalog mode is enabled variable products do not appear as intended

Viewing 8 posts - 1 through 8 (of 8 total)
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  • June 26, 2024 at 2:33 pm #575655

    supp0rt
    Participant

    Hello,

    I was creating a staging site and I wanted to use the catalog mode along with the option that every variation of a variable product can appear as a single product, but I saw that this was creating problems.

    The problems are:

    • User can not choose variations (that might be correct) but also the price does not appear correctly
    • URL contains the correct query but the problem is that the price and or the attributes do not appear as selected options

    On the private section below, I have some screenshots that might describe the problems better.

    Let me know if I missed an option here or did not understand something correctly regarding the functionality.

    Best Regards

    • This topic was modified 6 days, 10 hours ago by supp0rt.
    June 27, 2024 at 10:40 am #575845

    Hung Pham
    Keymaster

    Hello supp0rt,

    Thanks for reaching to us.

    Sorry to say but right now there is no option in Theme Settings available for that. It requires Customization and this is beyond our limitations and support policy scope. Hope you can understand our limitations.

    I’d be happy to assist if you have any other questions or concerns.

    Kind Regards,

    June 27, 2024 at 11:20 am #575864

    supp0rt
    Participant

    Hello @hungpd-name,

    I understand there might be limitations here regarding the support you can offer, but this feature might need a fix to work as intended and it is inside the scope of the support.

    Feel free to correct me if I am wrong, but this is a woo commerce functionality that exists and the implementation of the catalog is made based on the filter that Woo also provides and removes the products from being purchasable. Besides that the option that Woodmart provides, for the variable products to appear as separate products seems to not support the proper display of the price, thus it makes these two options useless when they are enabled simultaneously.

    These are settings/options that the theme provides, it’s not a specific functionality that I asked and it was not provided in the first place. At least if the variable products appear as separate in a catalog mode, if the user clicks on this product then he must see the correct price. Not only the first price or a range of it.

    Please, take into consideration how to fix this, or at least, if this is a functionality that is not fully supported yet, add a specification or an information message, that this will work only on the default shop.

    The above is in a polite tone and I have all the goodwill to help as much as I can. So let me know if I can help somehow.

    Best Regards

    June 28, 2024 at 8:05 pm #576311

    Hung Pham
    Keymaster

    Hello supp0rt,

    I conducted a test on my end and price still the same in Catalog mode or not.

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Kind Regards,

    July 1, 2024 at 10:07 am #576612

    supp0rt
    Participant

    Hello,

    Thank you for your reply. I have posted a video in the section below explaining the situation better. This is still a staging site, so the active plugins are the ones the theme provides, based on the setup wizard.

    Currently, the ones that are enabled are WooCommerce, Woodmart Core and WPBakery Page Builder.

    Let me know if you need anything else.

    Best Regards

    July 2, 2024 at 11:10 am #576997

    supp0rt
    Participant

    Hello again,

    Just to avoid any misunderstandings here, I will provide the steps I followed:

    1. Set the shop on catalog mode from the settings (Shop > catalog mode > Enable catalog mode)
    2. Under the setting <Variable products> I have enabled the <Hide “to” price> option and the <Remove duplicate price for variable product>
    3. Create a variable product
    4. Set 2 attribute values. Color 1, Color 2
    5. For the above values set different titles and different prices. Ex: Color 1= 100$ / Color 2=200$
    6. Now visit the <Color 2> product and even if in the archive page of the shop the price is displayed properly, if you visit the product’s single page, you will get the first price from the range (100$ for this case)

    I hope this helps a bit more. Let me know your thoughts.

    Best Regards

    • This reply was modified 13 hours, 26 minutes ago by supp0rt.
    July 2, 2024 at 12:59 pm #577041

    Hung Pham
    Keymaster

    Hello supp0rt,

    Thanks for video.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    July 2, 2024 at 1:19 pm #577044

    supp0rt
    Participant

    Thank you for your reply. I have added a login token below. The language is set to English. I have also provided a test product that I use.

    Let me know if you need any more information.

    Best Regards

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