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header buttons redirecting to wrong links

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • July 4, 2024 at 2:28 am #580809

    emanuele
    Participant

    Hello,

    The header buttons My Account, View Cart, Checkout and all the items of the My Account dropdown menu (Dashboard, Orders, Downloads, Addresses, Account details, Wishlist, Logout) are redirecting to the wrong link.

    Could you please advise how to replace the links or how to solve this issue?

    Thank you in advance for your assistance.

    Regards,

    Emanuele

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    July 4, 2024 at 8:54 pm #581024

    emanuele
    Participant

    Hello, is anyone available to provide support?

    July 5, 2024 at 6:50 am #581069

    Hung Pham
    Keymaster

    Hi emanuele,

    Thanks for reaching to us.

    Please go to Settings > Permalinks > and change structure to Post name > Save and check again. https://prnt.sc/lDG8lydfc94N

    Regards,

    July 5, 2024 at 5:32 pm #581356

    emanuele
    Participant

    I tried but the result is the same.

    I just noticed that I am having the same issue also on one of other websites.

    please advice.

    July 6, 2024 at 9:37 am #581430

    emanuele
    Participant

    Hello,

    Sorry to bother you but here we need to do business and getting an answer every 3 days is not good at all.

    Are you going to solve my problem, or do I have to replace you and ask for a full refund for your defective template?

    I purchased 3 licenses and renewed the assistance package to get assisted but this is not assistance in my opinion.

    So please take immediate actions.

    Thank you and regards.

    Emanuele

    July 6, 2024 at 9:41 am #581431

    emanuele
    Participant

    Hello,

    Sorry to bother you, but here we need to do business, and getting an answer every three days is not good at all

    Will you solve my problem, or do I have to replace you and request a full refund for your defective template?

    I purchased 3 licenses and renewed the assistance package to get assistance, but this is not assistance, in my opinion

    So please take immediate action.

    Thank you and

    July 6, 2024 at 9:46 am #581433

    Hung Pham
    Keymaster

    Hi emanuele,

    Sorry for all inconveniences you are experiencing.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

    Regards,

    July 6, 2024 at 11:22 am #581461

    emanuele
    Participant

    Details provided privately

    July 6, 2024 at 12:54 pm #581484

    Hung Pham
    Keymaster

    Hi emanuele,

    The links are incorrect due to you set Wrong pages https://prnt.sc/GAfi5bCIKh1P My account page is set to Cart page instead. Please change to correct pages and double check.

    P/s: We see you left a 1-star rating https://themeforest.net/ratings/3585031. We are very sorry that you faced any problems working with our theme. Please, understand that we really want to help every customer ASAP but the delay time always depends on the problem, timezone and sometimes takes more time to find a good solution. We kindly request that you adjust the rating.

    Regards,

    July 12, 2024 at 8:37 am #582807

    Hung Pham
    Keymaster

    Hi emanuele,

    We see you left a 1-star rating https://themeforest.net/ratings/3585031. We are very sorry that you faced any problems working with our theme. Please, understand that we really want to help every customer ASAP but the delay time always depends on the problem, timezone and sometimes takes more time to find a good solution. We kindly request that you adjust the rating.

    Regards,

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