Unable to update Woodmart theme
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Hello,
I am struggling to update the woodmart theme on my website. It says:
An error occurred while updating Woodmart: Download failed. Unauthorized
Please could someone help me? Thank you
Rishin
Hello,
Try to do the following to update the theme:
1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.
2. Go to Dashboard -> Updates and click on Check Again.
3. Activate the theme with your purchase code again.
4. Go to Dashboard -> Updates and click on Check Again.
5. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.
Regards
Thanks for your message.
When I deactivate the theme and go to updates there is no option that says check again. Furthermore, when I go back to the theme license it states that it keeps saying that it is activated and I can press the deactivate button again.
Please, do you have any other suggestions? Thank you
Hello,
You can download the latest version via your account in ThemeForest and then upload it manually – https://xtemos.com/docs-topic/update-the-theme/
Best Regards
Thank you very much, that seems to have done the trick!
Sounds Great! that your issue has been solved.
I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.
We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.
Thanks for contacting us.
Have a great day.
Topic Closed.
Best Regards.
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