WoodMart conflict with shipping zones with zip codes

This topic has 6 replies, 2 voices, and was last updated 2 months, 3 weeks ago by Artem Temos.

Viewing 7 posts - 1 through 7 (of 7 total)

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July 8, 2024 at 6:08 am #581633

ivonne.sanchez
Participant

Hello!

Thank you for reading!

I have an issue with the WoodMart theme conflicting with the WooCommerce shipping zones using ZIP codes.

I noticed this when someone checks out from another device or from my computer in incognito mode, as the shipping zones are not recognized. However, if I’m logged into the WordPress page, it works fine.

I tested by changing the theme of the page, and the expected results are shown according to the shipping zone.

I have also tried clearing the cache, and it doesn’t work.
I would appreciate any guidance you can provide on this matter.

This is the website with the Hello theme

https://flowersbonita.com/shop/
https://flowersbonita.com/checkout-page/
These are some shipping rules for Canada.

– Thornhill: L3T $0
– Etobicoke: M9A, M9B, M9C $10
– Markham : L3P $15

July 8, 2024 at 9:42 am #581658

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

As we can see, our theme is no longer active on your website. Please activate it now and also provide us with your admin access. We will switch between themes and test how it works.

Kind Regards
XTemos Studio

July 8, 2024 at 10:28 pm #581928

ivonne.sanchez
Participant

Hello, thanks. I’m sending you the access. Woodmart is active now!

July 9, 2024 at 9:14 am #581962

Artem Temos
Keymaster

Hello,

Could you please temporarily disable all plugins unrelated to our theme? Also, record a video demonstrating the problem so we can understand how to reproduce the issue.

Kind Regards

July 11, 2024 at 6:27 am #582547

ivonne.sanchez
Participant

Hello! Here are two test videos: first in the web browser and second in the incognito browser.

Theme: Woodmart
Plugins active: Elementor , Woocommerce and Woodmar Core.

1. https://www.loom.com/share/0ec724e814c1477d99596d7e7488d058?sid=dc430971-fa16-4741-a38c-4e8781dc9f92

2.https://www.loom.com/share/3d681b6121b24521934cfc654701ee89?sid=79976ef0-6141-4670-8665-66ac42e1f240

Here are two more test videos: the first in the web browser and the second in the incognito browser.

Theme: Hello Elementor
Plugins active: Elementor and Woocommerce

1.https://www.loom.com/share/847a45cc0f064b92ac03234733381aa1?sid=07f87af8-2b65-4e5b-b3ba-6273481a4f1e
2.https://www.loom.com/share/66158b0ecf90433881402a0d4a3fa21a?sid=6235c66a-c1f7-4c6e-a6e4-728c9bf1673f

July 11, 2024 at 6:29 am #582548

ivonne.sanchez
Participant

Here are some test codes:

L3T 0B5 >Free shipping

M5H 2N2 > $10 CAD

L5A 1W1 > $15 CAD

July 11, 2024 at 9:17 am #582562

Artem Temos
Keymaster

Hello,

We just tested your checkout in Incognito window and both test codes are working correctly. Here are screenshots

https://gyazo.com/3345bcd66dc35c31e168fc796c93b701
https://gyazo.com/8d36cbe6ab2ab2143e4f89ac7772037d
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WoodMart conflict with shipping zones with zip codes

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