I have payments connected to the store. They are not displayed – as if they were “out of space”, no, the content that is under payments was moved lower. The payment company claims that it is a system error. How to check? (payments were working before, the problem has been since Friday). In the meantime, no edits/adding of plugins etc. were carried out.
Please make a full backup of your site and check how category menus work with the default WordPress theme like WooCommerce Storefront to understand if it is our theme issue or not.
The problem is that I don’t know how to do it 😉 ” check with defoult wordpress theme” 🙂 that’s why I asked where can I find the instructions 😉 Best regards 😉
thank you very much for the information!!!!!! I had the opportunity to use your support and I am sure that the support provided is at the highest level :)! When you recommend contacting plugin support, do you mean WooCommerce or the payment processing company? Which support should I contact 🙂 Thank you very much for your answer!! kind regards!
I contacted the creator of the plugin and after a long search, it turned out that the server blocked post requests using the curl module because it claimed that some of the website’s code was “viruses”. Looking at the scan for each of the pages (placed on woodmart), these are always the same “elements”. I have great confidence in your support, so I prefer to ask the source as usual – whether these are actually viruses or normal theme files. Before I allow you to delete something that is part of the website, I prefer to consult… Especially since they had already pointed out an error in the theme, which turned out to be wrong reasoning, thanks to consultation with your support.
There is no issue with the theme, I have checked the site with the WP default theme Twenty Twenty Four and it is working the same, please see the screenshot: https://ibb.co/wBHXvtx
So it means, please ask the Woocommerce support why this issue happens, they will check and give you the possible solution.
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